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Operations Manager (III) #26-24530
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 98 - 126
Hourly Salary:
Posted:
1 October 2026 (11 hours ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration:12 Months (Possibility of extension)
Hybrid role
Job Description:
We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy Engineering and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations.
Minimum role qualifications requirement:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140
Hybrid role
Job Description:
We are seeking a detail-oriented and proactive Quality Program Manager to ensure operational continuity and maintain the stability of our quality workflows. You will be responsible for managing vendor performance and driving cross-functional alignment between Policy Engineering and Operations. This role is vital for sustaining quality benchmarks during high-visibility policy launches and tool migrations.
Minimum role qualifications requirement:
- 7 years of experience in a customer or client-facing role supporting Trust & Safety content moderation quality assurance or BPO operations.
- 5 years of experience managing operations.
- Monitor and report on core quality KPIs lead regular quality syncs and perform root-cause analyses on performance escalations to identify operational bottlenecks.
- Collaborate with Business Analysts and Engineering to triage and resolve data pipeline issues queue configuration errors and technical bugs within internal workflow systems.
- Serve as the primary quality point of contact for vendor partners lead calibration sessions to ensure policy-to-process alignment and manage escalations across assigned verticals.
- Support ongoing infrastructure initiatives including the transition of sampling methodologies and the execution of early-stage quality launch protocols.
- Maintain standard operating procedures (SOPs) contribute to team roadmaps and manage operational trackers to support team efficiency and workflow standards.
- Proficiency in SQL or data visualization tools to interpret metrics and manage dashboards with the ability to troubleshoot data discrepancies independently.
- Demonstrated ability to manage complex relationships with diverse stakeholders
- Strong organizational skills with a focus on managing bug backlogs process documentation and project timelines.
- Ability to navigate fast-paced high-risk environments successfully pivoting between business-as-usual operations and emergency response modes.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140
Required Experience:
Manager
