Operations Manager

POSITION SUMMARY

Under the direction of the General Manager theOperationsManageris responsible forday-to-day site Operations including but not limited to supervising the warehousing receiving and shipping of product in a manner consistent with company service and cost of inbound and outbound volume customer communication activities space utilization & management and equipment responsibilities include hiring and training labor management planning conducting performance appraisals addressing performance issues and resolving problems.

As part of the DSV team associates are expected to meet companyobjectivesin the areas of performance safety and are expected tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures the development of systems and procedures for managing operations equipment and products in a safe and profitable mannerin accordance withcompany policies guidelines and procedures.

• Manages operations to meet prescribed productivity and service withterms outlined inclient SLAs.

• Drivescompany Continuous Improvement effortsand provides ideas and suggestions for more efficient operations and on-going cost savings measures.

• Meets all client specified KPIs andcomplies withQuality system requirements.

• Manages the operations to achieve prescribed sound communication and motivational techniques create programs tosupervise fairly and equitably counsel and (where needed) discipline team members.

• Collaborates with Human creating programs for hiring training and professional in performance evaluationsystemfor recommending promotions wage increases and other HR activities.

• Delivers results byleveragingthe skills of the right people at the right time

• Effectively keeps senior management and client representatives informed of critical issues that affect the operations

• Plans the daily work schedule by reviewing existing work orders arrival notices and instructions from priorities based on time sensitivity and available duties toappropriate warehousestaff.

• Reviewscurrent volume demandstoplan for reorganization of warehouse space and needed changes in levels of supplies equipment or staffing needs.

• Responsible for ensuring effective training is delivered to team members by qualified individualsand ensures adherence to SOPs (DSV and client).

• Ensures leadership team assessesprogressof traineestodetermine new hire performanceand DSV cultural fit.

• Maintainshighdegree of motivation in team members toretainfocusof providinghighestlevels of customer satisfaction.

• Provides ongoing growth and development opportunities for team members

• Supports adherence to Standard Operating Procedures (SOPs).

• Conductsroutinestaff meetings to review daily/weekly work activities.

Management Information Systems

• Ensuresall team members areproperly trainedand efficient in the required information systems (including WMS systems) to meet company and clientobjectivesandfacilitatethe efficient operation of the facility.

• Ensures that necessary computer software and hardware arepurchasedin accordance withCorporate IT policies and guidelines.

• Remains knowledgeableregardingchanges in hardware and software technology.

• Developsproficiencyin client systems.

Customer Management:

• Manageshigh levelcustomer service standards for all functions.

• Assures that client accounts receive the required level of operational and administrative support.

• Maintainsappropriate contactwith all functions and responds to requests whenrequired.

• Attends or leads meetings with key customers to discuss any customer issues.

• Coordinates management of supplier/customer visits to the site.

• Promotesa positive relationshipwith clients by providing excellent customer service.

Budgeting/Financials:

• Supports the development of an annual operating budget.

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost revenue and profit parameters.

• Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

• Manages existing programs formaintainingcompany standards of sanitation maintenance security housekeepingsafetyand equipment including material handling equipment (MHE).

• Ensuresteam members areproperly trainedon any MHE.

• Keeps informed of relevantnew technologyandmakerecommendations as applicable.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics byestablishinga proactive and participative safety culture within the operations.

• Audits warehouse for compliance with safety security and quality principles and rules.

• Ensures all federalprovincialor other statutory requirements are adhered to within theparameters of Health and Safety.

OTHER DUTIES

• Work overtime as dictated by business whether mandatory or voluntary

• Performs other duties asassigned.

SUPERVISORY RESPONSIBILITIES

• Manages warehouse operations supervisors & support staff.

SKILLS & ABILITIES

Education& Experience

• Must have a high school diploma or general education degree (GED).

• Bachelors degree is preferred

• 7 years experience working ina logistics/distribution/relevant environment.

• 5 years experience in a supervisory role

• Must be able to work in unregulated temperatures within the warehouse during the

warmer and colder months can range from mild to moderate

Computer Skills

• Proficient in Microsoft Office (Excel Work and Power Point)

• Demonstratedproficiencyin knowledge of applicable WMS systems

Language Skills

• English (reading writing verbal)

• Proficiencyin business communication at all levels

Other

• Strong attention to detail accuracy andaccomplishjob taskin a timely manner

• Good organizational and personnel skills

• Good communicationskills written and oral

• Good leadership supervision and planning skills

• Able to work flexible schedules including nights and weekends as required by the operation

• Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.

• Must be able to effectively adapt to change and thrive in a stimulating fast-paced work environment.

CORE COMPETENCIES