Operations Manager General Manager

We are representing a restoration organization seeking an Operations Manager to take full ownership of production operations in the Knoxville market. This is an on-site leadership role responsible for ensuring that field production teams execute efficiently while maintaining tight coordination with administrative staff to ensure complete accurate and timely job documentation.

This role exists to stabilize and drive operational execution not to support from the sidelines. The Operations Manager is accountable for how work gets done in the field and how cleanly it flows through the administrative process. When production breaks down documentation lags or jobs stallthis role owns the fix.

This position is best suited for someone who has run crews enforced standards and held people accountable not someone looking for a step up from a lead or coordinator role.

• Own day-to-day production operations for the Chattanooga market
  

• Lead and manage production teams to ensure jobs are completed on time on scope and to standard
  

• Coordinate closely with administrative staff to ensure job files documentation and reporting are accurate and complete
  

• Serve as the primary operational problem-solver for production issues delays or breakdowns
  

• Enforce safety quality and performance standards in the field
  

• Maintain production schedules and resource allocation across active jobs
  

• Communicate clearly and consistently with the Regional Manager on performance challenges and needs
  

• Drive accountability across crews vendors and internal partners
  

• Identify inefficiencies and implement practical solutions to improve throughput and execution
  

• This is a hands-on operations leadership role not an administrative position
  

• This is not appropriate for junior supervisors or coordinators
  

• This role requires direct engagement with crews and production realities
  

• Success is measured by execution documentation quality and operational flow
  

This role offers clear authority immediate responsibility and visible impact in a growing operation. Leadership understands that production drives everythingand this position is central to keeping jobs moving crews productive and clients satisfied.

• Proven experience managing production or field teams in a restoration or construction environment
  

• Strong understanding of field operations job sequencing and execution pressure
  

• Experience coordinating with administrative or back-office teams
  

• Ability to hold crews accountable while maintaining operational momentum
  

• Demonstrated reliability consistency and ownership in prior roles
  

• Comfortable operating in an on-site fast-paced environment
  

• Prior restoration operations experience strongly preferred
  

• Base Salary: Up to $100000
  

• Performance Incentive: $10000$20000 based on operational and production metrics
  

• Comprehensive benefits package including:
  

  • Health dental and vision insurance
    

  • 401(k)
    

  • Company vehicle or allowance (as applicable)
    

  • Gas and toll cards (as applicable)
    

  • Company phone or allowance
    

  • Full technology package