Operations Manager Facilities
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
12 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glide
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming lives. Through its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary:
GLIDEs Operations Manageris an energeticgo-getterresponsible forcoordinatingcustomer service dispatchingtechnicians enforcingcampus-wide SOPs andoverseeingthe operationshubthat supportsall GLIDEprogramsand departments. This experienced managermonitors Zendesk workflow andKPIsdispatchesservicetechnicians monitorsGLIDEs main phone line providesback-officesupport for lobby reception (counter 1)and Operations leadershipcoordinatesupdatesorganizes filesserves asbackup support forlobby reception managesthemail room centralizessuppliesordering and invoice codingand helpscoordinatevendororderingand pricenegotiations.Overall thismanagercreatesoverseesimprovesdocumentsand enforcesworkflows standard operating procedures (SOPs) and customer service standards forexcellentfacilities fleetITback office andproject management support.The ability to providetimelyand effectivestafffeedback coaching anddisciplinary actionis essential for success in this role.GLIDEs Operations Managerserves as part of GLIDEs emergency response team in case of a disaster. This manager must work non-traditional hours (nightsholidaysand weekends) as Glides operations shift to meet community needs. Regular and predictable attendance is essential.
Essential Duties and Responsibilities
- ManagesZendesk to ensure adherence to customer service best practicesandSLAs;monitorKPIsencourageonline video training; provide writtendata-based feedback to operational units; promote effective use of data dashboards; help create a culture of feedback and learning.
- Administers technology systems necessary to improve workflow collect dataprovide updatesandmonitorservicelevels; submitsdataand coordinatesdataentry andreporting(JiaONE CARBONSharePointetcetera); collaborateswith staff to collect and analyze data.Updates intranet with operations related content for facilities fleet IT project managementzendesk etc.
- Serves asan administrativeescalation point andbackup forlobby; helps ensurethat lobby reception All Staff communicationsand mail/package operations (delivery routing and security) are coordinated with safety team facilities andlocal postmasterby monitoring quality assuranceand coaching staff.
- Coordinatesfleet reservations and maintenance through Zendesk andIntranet; continuously addsnew functionality to Zendesk and Intranet for the purpose of providing better more efficient services.
- Coordinates operations support fororganizational-wideevents; handles a fair amount ofcalendaring; coordinates schedules monitors deadlinesparticipatesin staff meetingslecturesand workshops.
- Enforces and routinelyupdates SOPsat leastquarterly; conductsquality-assurance checks and SLA training with staff and vendors.
- Coordinateswork with other departments staff neighbors contractors/vendors and other stakeholders.
- UsesGLIDEs IT systems according to best practices;expertuseMS OfficeAsana for project management Concur for invoicing SharePoint for document sharing and Outlook calendaring tools. This manager must be able toquicklylearn and use core IT systems for maximum efficiency.
Minimum Qualifications
- 5 years project management operations managementfinancial management or operations executiveassistanceexperience or equivalent combination of education and relatedexperience;
- Contract property and budget management experience.
- Strong organizational and administrative skills knowledge of standard office and bookkeeping and/or SOPprocedures;
- Strong project management skills. Possesses excellent administrativeorganizationaland planning abilities.Ensurestimelyproject documentation and hand-offs from non-baseline to baseline budgeting.
- Strong budget contract and invoice management skills. Ability to learn.Co-create andenforce SOPs for responsible fiscal management.
- Outstandingwriting andcommunication skills are essential.Must be able tomanagerour client population andclearly and conciselydraft project planspoliciesandprocedures.
- Exemplary customer service skills a can-do positive attitude and a mission-driven desire to work hard to further Glides legacy of unconditional love and social justice.
- Ability to use lead and administer technology systems aimed atoptimizingcustomer service project oversight and KPI management.
- Strong proactive sense of initiative and follow-through;ability to work collaboratively effectively and with integrity within GLIDEs organizational structure.
- Adaptable to changes in the work environmentmanagescompetingdemandsandcanmanagefrequentchangedelaysor unexpectedevents;
- Demonstrates sound judgment including the ability tomaintainconfidentiality;acts with discretion at all times.
- Works well under pressure and manages stress effectively in a demanding and fast paced environment.
- Advanced skills in complete suite of MS Office including strong Excel Word Outlook PowerPoint et cetera and the ability to quickly learn new software to support organizational best practices and innovation. Knowledge of Zendesk Asana (or other project management software) ConcurIntaact ADP and Adaptive Budgeting preferred. If not familiarmustlearn.
- Experience with virtual meeting set-up facilitation andZoom.
Physical Requirements
- Activities that occurfrequentlyare:standingwalkingand handling.
- Activities that occur occasionallyare:climbing staircasesbending squatting crouching kneeling twisting reaching straight above and below shoulder level with both shoulders individuallyorat the same time.
- Ability to move about. Will come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergencies.
$75000 - $85000 a year
This is a full-time (40 hour/week) Exempt position.
Work Environment
GLIDEs buildings are located in the Tenderloin maintains an open door policy to the community and its clients who frequently enter and leave the building.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
LOVE IN ACTION FOR SIXTY YEARS This is a place of hope, meaning and purpose. Visit GLIDE in San Francisco and become a part of something bigger – a movement […]
