Operations Manager, Event Management

Where Human Connection Fuels Possibility

At Maritz decades of innovation and perseverance have built more than just a strong reputation theyve shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences incentives and recognition programs that spark action and deliver measurable impact.

And weve brought this human-first design inward intentionally building teams that care for each other and collaborate our most recent employee survey nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen supported and celebrated for who they are they thrive and so does our business.

Thats why weve created a flexible environment that empowers you to do your best work without sacrificing what matters most to fact in that same survey nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Provides a centralized point of leadership for coordination and execution of face to face digital and hybrid events/programs within a team so that operational excellence results with all program operations. Strives to meet client needs specifications objectives and quality standards. Work with the collective event management team and direct reports to maximize contribution margin by effectively managing the customer experience balancing customer satisfaction employee satisfaction and organizational cost. This position centers heavily around accounting and compliance.

What Youll Be Doing

• Lead mentor and coach Event Management team members across markets and event types including performance management development conversations and goal setting.
• Coordinate regular team meetings communications onboarding support and training initiatives.
• Oversee labor management time tracking T&E reporting and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts including project oversight relationship management and financial and compliance management.
• Ensure adherence to workflows client SOPs and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA finance compliance and event management.
• Support new initiatives processes and continuous improvement efforts across the organization.

What Youll Bring

• Bachelors degree or equivalent experience.
• 35 years of experience in meetings events and/or incentive travel (pre- and/or post-sale).
• 12 years of experience in compliance and/or accounting-related functions.
• 12 years of proven supervisory or people leadership experience.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational communication and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization including clients and external partners.

Nice To Have

• Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP CMP CIS CITP HMCC or DES.

Working Logistics & Things You Should Know

• This is a hybrid role requiring candidates to be based in either Cincinnati OH or Santa Clara CA. consistent onsite attendance will be required.
• 25-30% travel may be required based on client programs team support or business initiatives.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability paid parental leave 401k tuition reimbursement paid time off year end holiday closure and more!

View all details at:

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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