Operations Manager (Customer Onsite)

The Operations Manager is responsible for orchestrating end-to-end Order Management and
logistics supporting Order Management demands. Serving as the primary escalation point and
interface between NASA technical leads program stakeholders and cross-functional
operations supply chain teams and partner engagement teams. This role applies deep
logistics and systems deployment expertise to deliver mission-critical compute network and
data center infrastructure on schedule while maintaining strict adherence to NASA operational
standards.
Responsibilities
Oversee the end-to-end order lifecycle from requisition intake and validation to
fulfillment staging and site deployment across NASA centers and partner facilities in
support of the customers journey
Serve as the primary escalation point for NASA program managers engineering teams
and vendor networks regarding complex order inquiries delays and critical supply
bottlenecks.
Direct mentor and balance the day-to-day workload of the Operations Coordinator
team handling tiered operational questions and ensuring quality across high-volume
order pipelines.
Audit and analyze order fulfillment cycles vendor lead times and capacity forecasts to
identify operational bottlenecks and implement process improvements.
Review refine and present infrastructure demand forecasts SLA compliance
dashboards and order status reports to senior NASA leadership and other stakeholders
Lead weekly customer operational syncs pipeline reviews and cross-functional
alignment sessions with site operations logistics teams and other various stakeholders
Develop document and maintain Standard Operating Procedures (SOPs) for order
triage change management and asset tracking.
Execute structured training and onboarding plans to scale coordinator capabilities and
ensure compliance with federal asset tracking standards.
Assume operational leadership and decision-making authority during critical deployment
windows or when senior operations management is unavailable.
Foster a high-reliability team culture centered on operational precision customer
partnership and proactive risk mitigation

Qualifications :

Qualifications
Bachelors degree in supply chain management Logistics Operations Research
Information Systems or equivalent professional experience.
4 years of hands-on experience in Order Management logistics or technical fulfillment
preferably supporting technical infrastructure data centers or mission-critical tech
deployments
Proven track record leading or mentoring operational teams in fast-paced high-volume
environments with a collaborative leadership style a positive can-do mindset and a passion for operational excellence
Strong familiarity with technical infrastructure components (servers networking
equipment optical hardware cabling power/cooling assets) or managing specialized logistics operations 

Demonstrated expertise in order management platforms (e.g. SAP) and
spreadsheet-based reporting (advanced Excel / Google Sheets).
Exceptional analytical and problem-solving skills with the ability to interpret fulfillment
data and drive actionable operational decisions 
Superior customer-facing and executive communication skills with experience managing
escalations under tight deadlines with proven stakeholder management 

Willingness to Travel: 20% 

*Must be legally authorized to work in the United States 

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Dug Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Expected compensation range from $85000 - 115000 annually

Remote Work :

No

Employment Type :

Full-time