Operations Manager, Constituent Engagement

Working Title: Operations Manager Constituent Engagement

State Role Title:Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Constituent Engagement and Sustained Giving

Department: 100527 - Assoc VP Constituent Relations

Pay Band:3

Pay Rate:Maximum Starting

Specify Range or Amount: $50120

Is this a JMU only positionNo

Is this a grant-funded positionNo

Is this a Conflict of Interest designated positionNo

Beginning Review Date:09/23/2026

About JMU:

At James Madison University (JMU) were more than just a publicly funded institution were a vibrant welcoming community located on a stunning campus where innovation collaboration and personal growth thrive. Our mission is to prepare students for a bright future and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
Generous Leave: Enjoy paid vacation sick leave parental leave community service leave and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources events and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU we believe in Being the Change and that starts with creating an environment where you can grow contribute meaningfully and feel supported every step of the way.

Discover what makes JMU a great place to work: Information:

The positions core responsibility is to serve as the central manager of all business functions for Constituent Engagement (CE) and departments within CE by providing excellent customer service internally and externally demonstrating expert organizational skills prioritizing and managing multiple projects and championing university systems policies and procedures. Provide comprehensive operational administrative and organizational support to the Assistant Vice President (AVP) and four department heads (Alumni Relations Annual Giving Family Engagement Women for Madison).

Duties and Responsibilities:

Operations:

• Lead logistics coordination for unit functions and meetings: scheduling venue selection agenda distribution.
• Record leadership meetings and unit meetings and share AI summaries minutes and/or action items as directed by the AVP.
• Process and coordinate CE efforts for annual updates of signature sheets annual reports curriculum items and any other JMU requests.
• Serve as a central point of contact for internal and external stakeholders seeking access to unit leadership (AVP and department heads).
• Spearhead CE student employee committee and lead onboarding.
• Enter all CE wage-employee hours into the central system.
• Serve as the units fixed assets coordinator.
• Provide back-up to departments for purchasing travel arrangements and reimbursements.

Essential Systems:

• Convene cross-departmental users groups for Salesforce add-ons (CVENT Marketing Cloud).
• Support CE departments event registrations as needed (CVENT) including pulling reports and managing registration updates.
• Assist with departments email communications (Marketing Cloud) including reviewing emails for compliance adding audiences and scheduling/sending.
• Maintain CE web pages (Cascade some Experience Cloud) to reflect current organizational structure mission vision and values as well as services/collaborations available for campus partners.

Key Events:

• Maintain key events calendar in collaboration with AVP and department heads.
• Provide registration and onsite check-in support for attendees.
• Assist with volunteer sign-up and ensure volunteers have materials and premiums as requested by department heads.
• Help with set-up and take-down.

Special Projects:

• Assume project responsibility as requested (examples below):
  • E.g. oversee hiring and onboarding of part-time employees such as Presidential Engagement Fellow
  • E.g. coordinate and participate in CE-led university-wide task force
  • E.g. assist department head or AVP by creating slide decks for high-profile presentations

Leadership Development Committee:

• Convene group to devise activities and events aimed at staff professional development engagement and culture enhancement.
• Facilitate decision-making ensure follow-through on committee priorities and maintain transparent communication across departments.
• Collaborate with department heads to advance unit goals and alignment across teams.
• Plan and execute the annual unit retreat in collaboration with AVP.

Qualifications:

Required:

• Experience coordinating administrative operations projects events or organizational initiatives.
• Demonstrated ability to manage multiple priorities maintain attention to detail and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills including preparing meeting notes reports and presentations.
• Experience using Microsoft applications and other business systems.
• Ability to work effectively with diverse stakeholders and provide excellent customer service.
• Demonstrated ability to exercise discretion and handle confidential information.

Additional Considerations:

• Experience in higher education advancement alumni engagement communications or a related field.
• Experience using Salesforce or similar CRM systems.
• Experience with CVENT Marketing Cloud Experience Cloud Cascade CMS or comparable event email marketing or web content management platforms.
• Experience coordinating events volunteer engagement or registration processes.
• Experience leading projects or committees involving multiple departments.
• Experience onboarding training or supervising student employees interns or temporary staff.
• Experience developing presentations reports and communications for executive leadership.
• Familiarity with AI-enabled productivity tools and business process improvement.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.