Operations Manager (Cold Chain & Plasma Operations)

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Job Summary

The Operations Manager is responsible for the strategic leadership performance and compliance of warehouse and distribution operations supporting the storage handling and distribution of temperature-sensitive blood plasma and biologic products. This role provides leadership across multiple functional areas including receiving putaway replenishment inventory control picking packing shipping and transportation coordination.

Key Responsibilities

Operational Leadership

• Provide leadership and direction for all warehouse and plasma distribution operations.
• Establish operational strategies to achieve customer service quality inventory safety and financial objectives.
• Monitor and analyze operational performance metrics identifying trends and implementing corrective actions when necessary.
• Develop workforce plans to support current and future business requirements.
• Partner with site leadership to support business growth customer onboarding capacity planning and operational scalability.
• Ensure adherence to standard operating procedures (SOPs) work instructions and regulatory requirements.
• Lead daily weekly and monthly operational reviews focused on performance service quality and continuous improvement.

Plasma Operations

• Provide oversight for the receipt storage movement and distribution of blood plasma and plasma-derived products.
• Ensure compliance with all customer requirements GMP GDP FDA OSHA and applicable regulatory standards.
• Lead investigations involving product variances quality events temperature excursions customer complaints and inventory discrepancies.
• Partner with Quality leadership to ensure audit readiness and successful customer regulatory and internal audits.
• Drive initiatives to enhance product integrity process compliance and customer satisfaction.

Financial & Business Management

• Analyze labor utilization productivity and throughput metrics to maximize operational efficiency.
• Identify opportunities for cost reduction while maintaining service quality and compliance standards.
• Support contract performance requirements and customer service level agreements (SLAs).
• Participate in customer business reviews and operational performance discussions.
• Develop business cases and recommendations for staffing equipment technology and capital investments.

Safety & Compliance

• Ensure compliance with all company safety policies regulatory requirements and environmental standards.
• Review incident trends and implement corrective and preventive actions.
• Lead investigations involving workplace injuries near misses product incidents and compliance concerns.
• Ensure completion of required certifications regulatory training and compliance programs.

Leadership & Talent Development

• Lead coach and develop supervisors team leads and operational personnel.
• Establish clear performance expectations and accountability measures.
• Conduct performance reviews talent assessments succession planning and development discussions.
• Support recruitment hiring onboarding and retention efforts.

Continuous Improvement

• Lead Lean Six Sigma and operational excellence initiatives.
• Drive improvements in productivity quality inventory accuracy service performance and employee engagement.
• Utilize data and operational metrics to identify opportunities and measure results.
• Partner with Engineering Quality and Inventory Control teams to improve processes and eliminate waste.
• Implement sustainable solutions that improve throughput compliance and customer satisfaction.

Qualifications

Required Qualifications

• Bachelors degree in Supply Chain Logistics Business Operations Management or related field preferred; equivalent experience considered.
• 5 years of progressive leadership experience in warehouse distribution logistics manufacturing or supply chain operations.
• Experience operating within a regulated environment preferred including pharmaceutical biologics healthcare cold chain or FDA-regulated operations.
• Strong knowledge of inventory management warehouse operations transportation and material handling systems.
• Demonstrated experience managing operational metrics budgets labor planning and customer service performance.
• Experience leading continuous improvement and process optimization initiatives.
• Strong communication organizational analytical and problem-solving skills.
• Proficiency with Warehouse Management Systems (WMS) inventory management tools and Microsoft Office applications.

Schedule

• Primary support for operations running:
  • Sunday Wednesday 7:00 AM start and/or
  • Wednesday Saturday 7:00 AM start
• Must maintain flexibility to support multiple shifts weekends holidays and changing business requirements.
• Schedule and support requirements are subject to change based on customer and business needs.

Working Conditions

• Regular leadership presence within warehouse refrigerated freezer and ultra-low temperature environments ranging from -20C to -30C.
• Exposure to blood plasma biologic products and materials requiring specialized handling procedures.
• Ability to wear required cold-weather gear and personal protective equipment while supporting operations.
• Frequent walking standing and facility inspections across operational areas.

This position serves as a senior operational leader responsible for the safe compliant and efficient storage movement and distribution of temperature-sensitive blood plasma and biologic products while driving business performance customer satisfaction employee development and continuous improvement initiatives.

#LI-JT2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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