Operations Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.

At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.

Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

We are seeking a highly motivated adaptable and hands-on Hotel Operations Manager with strong experience in overseeing hotel operations. This role serves as a high-impact leadership position responsible for stabilizing supporting and improving hotel operations in all departments.

• Assume operational leadership for Hotel Indigo
• Oversee daily hotel operations ensuring brand standards policies and procedures are consistently met
• Lead and support department heads across Rooms Front Office Housekeeping Maintenance Food & Beverage and Guest Services
• Drive guest satisfaction and service excellence throughout the entire guest experience
• Monitor and manage labor productivity scheduling and payroll to align with budgetary goals
• Review financial performance forecasts and expense controls; identify opportunities to improve profitability
• Assess operational challenges quickly and implement corrective action plans
• Coach mentor and support hotel leadership teams; provide hands-on training as required
• Partner with Sales Revenue Management and Corporate teams to support occupancy ADR and service initiatives
• Ensure standards for safety cleanliness maintenance and regulatory compliance are met
• Communicate effectively with ownership leadership teams and corporate stakeholders
• Stay informed of hotel industry trends and recommend operational improvements where applicable

What are we looking for

• Proven hotel operations leadership experience (Assistant General Manager or equivalent)
• Strong understanding of hotel financials labor management and operational KPIs
• Ability to quickly adapt to new properties brands systems and team cultures
• Excellent communication leadership and problem-solving skills
• Hands-on visible leadership style with a strong service mindset

What are we looking for

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.