Operations Manager

• Responsible for ensuring all associates embrace the safety culture and comply with all safety initiatives.
• Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
• Hire and onboard new associates to set them up for success at ORR.
• Review and approve requests for bids.
• Track and analyze financial information to ensure health of the business.
• Resolve customer issues or complaints and maintain healthy working relationships with regional customers.
• Responsible for ensuring maintenance of regional licenses/certifications and permits.
• Ensure all systems meet applicable Federal State and local codes manufacturers requirements and ORR Protection Systems standard practices and procedures.
• Ensure all systems meet the customers specifications and expectations.
• Implement plans programs and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
• Resolve customer issues/complaints.
• Coordinate responses to discharges and other life-safety emergencies at customer sites.
• Track and control costs in support of companys gross margin objectives.
• Resolve associate issues to enable high performing teams.
• Responsible for conforming to and ensuring associates are knowledgeable and conforming to the companys quality system.
• Other duties as assigned.

• High school diploma or equivalentrequired.
• Post-secondary education in related technical or business fieldpreferred.
• 5 years experience in fire protection or related industryrequired.
• 3 years supervisory or project coordination experiencerequired.

• Proven ability to effectively manage P&L.
• Skilled at employee relations and developing strong teams
• Ability to effectively communicate to a diverse group of individuals including company leadership regional staff customers and vendors.
• Strong positive team builder with leadership ability.
• Ability to attract develop grow and retain a team.
• Ability to track and control costs.
• Proficient with MS Office.
• Ability to utilize various computer systems including an FSM CRM Accounting and LMS systems.
• Basic organization and time management skills.
• Change management skills

• This is primarily an office role with site visits required on occasion for customer service or mentorship of field associates.
• Overnight travel required up to 20% of the time.

• Working for a company where the associates are viewed as the companys greatest asset.
• Being part of something you can be proud of making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun family oriented and entrepreneurial.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K) health life dental tuition reimbursement and numerous perks such as training and development.

Required Experience:

Manager