Operations Manager

About the Role

At Equitable we help clients secure their financial well-being so they can pursue long and fulfilling lives a mission weve honed since 1859.

The Carolinas Branch is seeking an Operations Manager to join our Charlotte NC office. Reporting to the Complex Operations Manager (COM) for the Southeast Complex this role serves as a key operational partner to branch leadership advisors and staff. The Operations Manager will oversee office administration advisor onboarding recruiting operations business processing support advisor experience initiatives and branch events. This is an ideal opportunity for a highly organized collaborative professional who enjoys building processes supporting advisors and contributing to the overall success of the branch.

What Youll Be Doing

• Lead the day-to-day operations of the Charlotte branch office overseeing administrative functions facilities office systems vendor relationships technology resources and business support services.
• Manage the advisors onboarding experience by coordinating orientation licensing and contracting requirements training support and integration with key branch and corporate resources.
• Support recruiting operations by managing candidate tracking interview coordination onboarding workflows recruiting systems and hiring documentation to ensure efficient candidate experience.
• Serve as an operational resource for advisors and District Managers providing support for licensing contracting benefits eligibility succession planning and other advisor lifecycle needs.
• Coordinate new business processing and commission support helping advisors navigate submission requirements monitor pending cases and resolve operational issues through collaboration with service centers and home office teams.
• Plan and execute branch regional and management meetings conferences recognition programs and special events while managing logistics communications budgets and vendor relationships.
• Partner with branch leadership and cross-functional teams to identify operational improvements streamline processes and enhance the advisor experience.

The base salary range for this position is $70000 - $80000. Actual base salaries vary based on skills experience and geographical addition to base pay Equitable provides compensation to reward performance with base salary increases spot bonuses and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees Equitable provides a full range of benefits. This includes medical dental vision a 401(k) plan and paid time off. For detailed descriptions of these benefits please refer to the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program

What Youll Bring

• Bachelors degree or equivalent professional experience preferred.
• 2 years of experience in business operations office management administrative support financial services wealth management insurance or a related field.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
• Demonstrated ability to handle confidential information with professionalism discretion and sound judgment.
• Strong analytical research and problem-solving skills with the ability to independently identify and resolve operational challenges.
• Proficiency with Microsoft Office Suite including Outlook Word Excel and PowerPoint.
• Ability to collaborate effectively across branch leadership advisors corporate partners and external vendors.
• Experience coordinating meetings training sessions events or operational projects preferred.
• Willingness to learn and develop expertise across advisor operations recruiting support onboarding and business processing functions.

Skills

• Branch Operations Management: Ability to manage office operations facilities administrative processes vendor relationships and business support activities.
• Advisor & Branch Support: Knowledge of advisor operations onboarding licensing contracting and advisor lifecycle support.
• Recruiting & Onboarding Coordination: Experience supporting recruiting workflows candidate tracking systems onboarding processes and hiring administration.
• Business Processing & Operational Problem Solving: Ability to research issues coordinate resolutions and support advisors through operational challenges.
• Project & Event Management: Experience planning meetings conferences recognition programs training sessions and branch initiatives.
• Communication & Relationship Management: Ability to collaborate effectively with advisors branch leadership corporate teams vendors and external partners.
• Organization & Execution: Strong attention to detail with the ability to prioritize competing responsibilities while meeting deadlines.

Licensing Requirements

• Expected to obtain FINRA Series 7 registration within 12 months of hire.
• Expected to obtain FINRA Series 24 registration within 18 months of hire.

About Equitable

At Equitable were a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking working and leading differently where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.

We are continuously investing in our people by offering growth internal mobility comprehensive compensation and benefits to support overall well-being flexibility and a culture of collaboration and teamwork.

We are looking for talented dedicated purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more.

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Equitable is committed to providing equal employment opportunities to our employees applicants and candidates based on individual qualifications without regard to race color religion gender gender identity and expression age national origin mental or physical disabilities sexual orientation veteran status genetic information or any other class protected by federal state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position please contact Human Resources at or email us at .