Operations Manager

Job Information

At Precision Medicine we are revolutionizing healthcare by providing accessible personalized and efficient healthcare solutions. Join a team where dependable operations careful decision-making and collaboration support safe pharmacy services and positive patient outcomes.

Position Summary

The Operations Manager leads daily New York operational workflow across fulfillment inventory and shipping activities. This role organizes staffing and priorities monitors productivity and accuracy manages inventory reconciliation and resolves shipping and invoice discrepancies. The role works closely with Pharmacy Warehouse Inventory Control Purchasing Customer Success Finance and other operational teams to keep orders moving safely accurately and on time.

Key Responsibilities

Daily Operations and Team Leadership

• Plan and oversee daily operational workflow across the New York locations including fulfillment inventory and shipping priorities.
• Assign work communicate daily expectations monitor progress and adjust staffing or priorities when volume or operational needs change.
• Provide day-to-day direction coaching training and performance feedback to assigned employees.
• Monitor workflow for delays bottlenecks order exceptions quality concerns and incomplete work and coordinate timely resolution.
• Maintain clear communication with the Director of Operations regarding staffing productivity service risks and significant operational issues.
• Support accurate shift handoffs and ensure open priorities escalations and incomplete items are communicated.

Inventory Reconciliation

• Oversee routine inventory reconciliation activities and help ensure that physical inventory agrees with system records.
• Review cycle-count and spot-check results investigate discrepancies and ensure approved adjustments are entered accurately.
• Partner with Inventory Control Warehouse Purchasing Pharmacy and Laboratory teams to identify the causes of inventory differences and prevent repeat issues.
• Monitor low-stock out-of-stock damaged misplaced and approaching-expiration inventory and escalate risks that may affect operations.
• Promote accurate receiving labeling storage movement documentation and first-in first-out inventory practices.

Shipping and Invoice Management

• Oversee daily shipping workflow order staging carrier pickups labels manifests tracking information and shipment documentation.
• Review delayed returned damaged missing or otherwise exception-based shipments and coordinate follow-up with the appropriate internal team or carrier to determine corrective actions to reduce preventable returns.
• Investigate shipping invoice discrepancies including duplicate charges incorrect rates unexpected surcharges service-level errors and billing inconsistencies.
• Work with carriers vendors and Finance to obtain corrections credits supporting documentation or other appropriate resolution for invoice discrepancies.
• Monitor shipping costs carrier performance service failures and recurring discrepancies and report trends or improvement opportunities to the Director of Operations.

Process Compliance and Reporting

• Track operational measures such as volume productivity accuracy aging work inventory discrepancies shipment exceptions and service performance.
• Prepare routine operational updates and use performance information to identify workflow and process improvements.
• Maintain and reinforce current procedures training materials documentation expectations safety requirements and escalation paths.
• Partner with Pharmacy Quality Compliance Customer Success Finance and other teams to resolve operational concerns and support inspection readiness.
• Ensure operational records are accurate complete organized and available for management review audits or inspections.
• Promote a safe organized professional and productive work environment.
• Perform other duties as assigned to support pharmacy operations patient safety and regulatory compliance.

Qualifications

Required Qualifications

• Previous operations-management experience in fulfillment warehouse shipping distribution pharmacy operations or a similar environment.
• Experience leading employees assigning work managing priorities and addressing day-to-day performance or workflow concerns.
• Experience with inventory reconciliation cycle counts inventory adjustments and discrepancy investigation.
• Experience overseeing shipping operations and resolving carrier delivery or shipping invoice discrepancies.
• Strong organizational analytical problem-solving and decision-making skills.
• Ability to manage multiple deadlines and communicate clearly with employees leadership vendors carriers and cross-functional teams.
• Proficiency with inventory shipping order-management or related operational systems and Microsoft Excel or similar spreadsheet software.
• Strong attention to detail and the ability to maintain accurate operational records.
• Moderate proficiency in Microsoft Excel including formulas sorting filtering data organization and basic data analysis; willingness and ability to continue developing Excel skills.
• Data-driven decision-making.

Preferred Qualifications

• Experience in pharmacy healthcare pharmaceutical fulfillment manufacturing or another regulated environment.
• Experience using performance metrics and workflow data to improve accuracy efficiency cost or service levels.
• Experience working across multiple operational locations or coordinating shared workflows between sites.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Why Join Us

As part of Precision Medicine the Operations Manager will help lead the people systems and daily processes that support accurate fulfillment dependable shipping and safe patient care. Learn more at:

Equal Opportunity Statement

Precision Medicine is committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the similarities and differences both visible and not found throughout our workforce workplace and the markets we serve. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact to request an accommodation.