Operations Manager, Auto Loan Processing

About Upstart

At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.

If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.

The Team:

Upstarts Loan Processing team is seeking a highly skilled and motivated Operations Manager to help lead our Auto Loans Onboarding team. The Operations Manager will be responsible for overseeing the day-to-day operations of the Auto loans Onboarding department managing team production and outcomes and providing leadership and guidance to a team of associates and Associate Operations Managers. This team oversees loan processing for the Auto-Refinance Auto-secured Personal Loan and Auto-Indirect lending products. The ideal candidate will have a strong background in people management operations experience in the Auto lending industry and a proven track record of driving results in a fast paced environment.

As the Operations Manager Auto Loan Processing at Upstart you will be responsible for ensuring the Auto Loan Onboarding team is meeting all target KPIs such as productivity turnaround times and touch rates schedule adherence and quality. The Operations Manager will work closely with other key leaders across Upstart to help guide and implement strategies for the department. Additionally the Operations Manager will be responsible for providing leadership coaching and mentorship to associates and associate managers.

How youll make an impact

• Manage and oversee the daily operations of the Auto Loans team ensuring efficient and effective workflows and processes.
• Help develop and implement strategies to optimize team performance and achieve department goals and targets.
• Monitor team performance metrics and KPIs identify areas for improvement and implement corrective actions as needed.
• Collaborate with other departments including Product and Engineering Learning and Development and Quality assurance to ensure seamless operations and adherence to company policies and procedures.
• Prepare and present reports and updates on team performance including key metrics trends and areas of improvement to senior management.
• Work closely alongside the Head of Auto Loans Workforce Management and Finance to ensure staffing conditions are being optimized.

Minimum Qualifications

• Excellent communication skills both written and verbal with the ability to effectively communicate with team members and senior management.
• Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions.

Preferred Qualifications

• 3 years of people leadership experience in an operations environment.
• 2 years of people management experience demonstrating strong leadership and interpersonal skills with the ability to motivate and inspire others to achieve their full potential.

Position location This role is available in the following locations: Columbus OH

Time zone requirements The team operates on the East coast time zones.

In-Office requirements.You will be required to work from the Easton OH office 2 days per week

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

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What youll love

At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:

• Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed up to $15000 annually (USD in the US CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family including medical dental vision and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits including life insurance and disability coverage for added financial security
• Paid time off sick leave and company holidays in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility parenthood and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
• Connection and community through team events all-company updates and employee resource groups (ERGs)
• Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area Austin Columbus and New York City (opening Summer 2026!)

For roles based in Canada please note that we are not currently able to hire in Quebec.

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email

Experience:

Manager