Operations Manager

Talbots is a leading omni-channel specialty retailer of womens clothing shoes and accessories. Established in 1947 we are known for modern classic style thats both timeless and timely fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business we hire individuals who bring new ideas to the table understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type through a full range of sizes inclusive to every woman in your life.

What We Offer:

• Growth! Here at Talbotsour goal is to give you the tools to grow beyond this position and into the next.
• Incentive Opportunities
• Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more visit our We Care page.
• Generous Discount: 50% 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program discounts on travel shopping concerts and more.

What we Value WE CARE:

• We Win as a team and are dedicated to ensuring and applauding each others success.
• We Encourage creativity innovation and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing serving and delighting them.
• We Act with integrity transparency candor and respect.
• We Respect honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are:

• An experienced leader with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• A model of professionalism with strong work ethic integrity and respect for others.
• Customer-centric understanding how the importance of exceptional service contributes to growing store sales.
• An educator coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• A clear communicator of business-related information and brand initiatives.
• Ambitious enthusiastic and friendly with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders moving around regularly and standing for extended periods of time.
• Able to bend reach stretch for product as well as lift carry and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

What Youll Do:

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach Appointment Setting Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan execute and lead floor sets window displays interior marketing recalls markdowns etc.
• Educate train and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local state and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location:

Pay Range:

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidates qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy) race color national origin religion age disability genetic information military status sexual orientation gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact The Company will make reasonable accommodations for otherwise qualified applicants or employees unless such accommodations would impose an undue hardship on the operations of the Companys Company will not revoke or alter a job offer based on an applicants request for reasonable accommodation.