Operations Manager Americas

ABOUT THE COMPANY

LiveU is the global leader in live video contribution and remote production solutions for broadcast sports and enterprise. Our cloud-based platform and patented bonding technology power live coverage for the worlds top broadcasters sports leagues and digital media organizations. We are growing fast and we are looking for a driven Sales Development Representative (SDR) to join our Americas Revenue team.

POSITION SUMMARY

LiveU is seeking an experienced Americas Operations Manager to lead all operational activities across the Americas region our largest and most strategic market.

Reporting directly to the VP Global Operations based at LiveUs global headquarters this role serves as the operational leader for the Americas region and a key member of the global operations management team and a member in Americas management team.

The position is responsible for regional fulfillment inventory management logistics repair operations and customer-facing operational support. It serves as a key partner to Sales Leadership ensuring successful execution of customer commitments strategic opportunities major events and business growth initiatives.

The successful candidate will lead a regional operations team manage external service providers and drive operational excellence while maintaining a hands-on approach when needed.

STRATEGIC IMPACT

The Americas region represents LiveUs largest market and customer base. This role plays a critical part in ensuring operational excellence customer satisfaction and business growth while serving as the senior operational leader for the region. The position offers significant visibility across the organization and close collaboration with global leadership.

KEY RESPONSIBILITES

• Lead all operational activities across the Americas region.
• Own fulfillment performance inventory availability logistics execution and customer delivery.
• Manage a team including Technical Engineering Supply Chain Planning and Logistics functions as well as offshore operational support resources.
• Manage third-party repair and refurbishment partners.
• Partner closely with Sales Leadership to support customer opportunities deployments escalations and major events.
• Monitor operational performance identify risks and drive continuous improvement initiatives.
• Serve as the primary operational leader for the Americas region.

SALARY

$130000 - $155000 / annual

Requirements:

QUALIFICATIONS

• 7 years of operations leadership experience
• Proven experience leading customer-facing operations organizations in technology telecommunications networking enterprise hardware media technology or related industries
• Strong background in fulfillment inventory management logistics and operational execution.
• Experience managing teams and third-party service providers
• Strong leadership communication and cross-functional collaboration skills
• Ability to balance strategic leadership with hands-on operational involvement
• Willing to travel to subcontractors within the NJ area - approximately 40-90 minutes from the office