Operations Manager (73775)

Job Summary:

The Operations Manager will oversee day-to-day field operations and administrative functions to ensure safe efficient and high-quality delivery of window cleaning and exterior building maintenance services. This role requires a leader who can balance operational excellence with administrative discipline ensuring that crews supervisors and office support are aligned with Valcourts standards of safety documentation and customer satisfaction.

Core Responsibilities

Operations & Crew Management

• Oversee scheduling crew assignments and daily operations to ensure maximum efficiency and productivity.
• Ensure accurate production mapping man-day tracking and job planning for all projects.
• Support start-ups of new accounts and resolve on-site operational challenges.
• Partner with Territory Managers and Estimators on project execution profitability and client satisfaction.

Quality Control

• Conduct regular site inspections and audits to monitor service standards.
• Implement corrective actions to ensure zero repeat quality complaints.
• Maintain accountability with foremen and field supervisors for work completion communication and reporting.

Safety Compliance

• Enforce OSHA ANSI IWCA and Valcourt safety protocols across all operations.
• Review and ensure completion of Job Safety Analyses (JSAs) and safety documentation for each project.
• Lead safety meetings toolbox talks and compliance training initiatives.

Operations Administration

• Oversee administrative processes including forms documentation timesheets and incident reporting.
• Ensure timely communication and job close-out reporting (photos notes completion confirmations).
• Standardize operational documentation to align with Valcourt protocols.

Estimating & Bidding Support

• Partner with Sales and Estimating teams on complex bids and project planning.
• Provide input on access methods crew requirements and production estimates.
• Assist in training Territory Managers on estimating procedures and operational feasibility.

Leadership & Performance Management

• Supervise operations staff including field supervisors foremen and admin support.
• Set measurable performance goals tied to quality safety and efficiency.
• Document coaching training and disciplinary actions to maintain accountability.

Qualifications

• 3 years of experience in operations management preferably in commercial services construction or exterior building maintenance.
• Strong background in safety compliance and quality control.
• Experience managing field crews administrative staff and cross-functional teams.
• Familiarity with estimating job costing and production planning.
• Excellent organizational and communication skills.
• Proficient in Microsoft Office Suite Salesforce (or similar CRM) and operational documentation systems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.