Operations Management Trainee

At Ryder our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator youll be part of a dynamic team equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and weve been in the game since 1933!

The Operations Management Trainee (OMT) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business processes and strategies to align with customer retention all facets of operational excellence and metrics.

This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support mentorship and training from your managers and fellow team members along with your willingness to relocate you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Shop Location: Tukwila WA

Hours: 7:00AM TO 3:30PM

Schedule: Monday -Friday

Salary Paid Weekly

In addition to a comprehensive benefit package a 401(K) Savings Plan with a company match discounted stock purchase options and performance-based annual cost of living increases we are proud to offer:

• Comprehensive training and the ability to continue your professional development

• Regional and local Ryder resources to help guide and support

• The stability and peace of mind that comes with working for a World-Class Fortune 500 organization that has been in business for over 85 years with over 36000 employees worldwide.

• 12 weeks of paid maternity leave.

• Additional day of Paid Time Off (PTO) for Military Veterans.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface proactive customer management issue resolution and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance Asset Management Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow-up breakdowns and vehicle status updates; oversee Technician work planning for efficiency training and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is .

• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices required.

• Strong verbal and written communication skills .

• Instills commitment to organizational goals required.

• Capable of multitasking highly organized with excellent time management skills. Able to prioritize work.

• Flexibility to operate and self-driven to excel in a fast-paced environment required.

• Strong mechanical skills are required.

• Effective interpersonal skills and excellent influencing skills required.

• Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors) required.

• Ability to work independently and as a member of a team is required.

Qualifications

• Bachelors Degree required.

• 1 year or more in customer service with issue resolution preferred.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advanced skills are required.

• Basic understanding of Business Finance controls and metrics. Beginner skills are required.

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