Operations Engineer I, AWS Managed Services (AMS)

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!

Ideal candidate will have experience as a Systems Administrator working with Linux Unix or Windows.

Key job responsibilities
Troubleshoot and solve challenging operational issues in a complex enterprise environment.
Supporting fleets of server instances interacting with multiple services across several AWS regions.
Work directly with technical teams from AWS enterprise customers and partners to provide unique solutions to our customers individual needs for their application deployment.
Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
Leverage experiences to provide the voice of the customer to internal AWS teams.
Drive customer communication during critical events.
Create tutorials how-to videos and other technical articles for the AWS customer community.
Work on critical highly complex customer incidents that span multiple AWS services.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 6 months of software development with object oriented language experience
- 6 months of scripting language experience
- 6 months of network and operating system support experience
- Bachelors degree in computer science or equivalent or 6 months of technical support experience
- 3 years of customer service or 2 years of technical support experience

- Bachelors Degree in an engineering or IT related discipline.
- AWS experience is preferred but not required.
- Cloud support experience deployment and maintenance.
- Experience in a DevOps team or System Admin experience setting up maintaining and coordinating the automated patch and configuration management of production servers.
- Programming/scripting with Ruby Bash and PowerShell.
- Other programming languages (Python Java C C#...).
- Systems administration in both Linux and Windows.
- Experience with virtualization technologies (Hypervisors VMware Xen).
- Experience managing full 3-tier architecture (Presentation Application and Data tier).
- Communication skills including presentations to diverse customer and team audience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 78900.00 - 138200.00 USD annually