Operations Enablement Specialist

ABOUT AMERIVET

At AmeriVet were dedicated to supporting veterinary practices through operational excellence

data-driven innovation and enhanced access to care. We are growing our Support Center

team and looking for an Operations Enablement Specialist to help hospitals improve

productivity through effective scheduling.

POSITION SUMMARY

This position keeps doctor schedules in AmeriVets practice scheduling system (ezyVet) clean

complete and built far enough ahead that clients can book. This is a hands-on high-volume

influential role: assess the schedules find what is blocking access to care partner with

practices to get it fixed and coach the practice to future success.

Reporting to the Senior Director Productivity and Operations this person works remotely

across all reporting practices in partnership with Practice Managers and Operations Directors.

The measure of success is simple: more bookable patient-facing doctor time and therefore

improved access to care.

KEY RESPONSIBILITIES

Review doctor schedules in EzyVet on a set weekly cadence practice by practice

against the scheduling standards.

Find and resolve unnecessary schedule blocks recurring holds stale administrative

blocks oversized non-clinical blocks and other opportunities that limit access to care.

Confirm doctor schedules are built out the required number of weeks in advance and

chase down the gaps where they are not.

Check that appointment types durations and slot templates match the approved

standards and flag where a practices set-up unintendedly caps its own capacity.

Make corrections directly in ezyVet once the Practice Manager has signed off; escalate

anything the Practice Manager will not or cannot approve to the Operations Director.

QUALIFICATIONS

2 years in veterinary practice operations medical/dental scheduling or another multi-

site appointment-based service business.

Hands-on experience working inside a practice information management system

scheduling system or electronic medical record.

Strong attention to detail with the discipline to work through a high volume of practices

on a repeating schedule without losing accuracy.

Comfortable coaching and influencing people who do not report to them able to get a

Practice Manager to say yes.

Clear friendly written and verbal communication; able to explain a standard without

making someone feel audited.

Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized

tracker without being handed one.

Self-directed and reliable in a fully remote role.

Prior experience as a Practice Manager lead CSR or scheduling coordinator in a

veterinary hospital preferred.

This role is fully Remote

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.