Operations Coordinator, Performing Arts Center

Job Title:

Operations Coordinator Performing Arts Center

Tuscarawas Campus - New Philadelphia OH

Salary:

$37843 - $41086

Basic Function:

Provides customer service administrative and technical support for the Performing Arts Center and other events on the Tuscarawas campus. Coordinates daily business functions and assists with special projects and events. Reports to designated supervisor.

Additional Basic Function if applicable:

Examples of Duties:

Duties/essential functions may include but not be limited to the following:

Provide customer service to guest patrons face-to-face at the Box Office; independently respond to inquiries and resolve problems.

Coordinate hospitality and lodging for all visiting artists:

• Serve as liaison with University Culinary Services (UCS).
• Identify needs not met by UCS and fulfill them locally.
• Communicate arrival and departure times with local hotel.
• Arrange local ground transportation.

Maintain financial records and associated accounting processes. Balance daily ticket sales process bank deposits and be responsible for all daily reconciliation using CASHnet.

Coordinate and provide support (e.g. technical operational etc.) for theatre productions events and activities scheduled on campus including resolving issues.

Execute setup of lighting/sound equipment for assigned area; help set up and strike lighting fixtures speakers microphones cables mixing consoles and related equipment. Assist with mixing live events or monitor audio levels. Set up lighting consoles and assist with programming cues.

Meet with internal and external clients (e.g. department heads faculty staff community members show managers performers etc.) in person or electronic communication regarding details of events and make suggestions regarding additional services. Communicate with relevant campus areas regarding details and needed services for events.

Represent department during on-site events including on evenings and weekends.

Train and supervise students and/or provide functional guidance of support staff or other employees.

Represent department on various campus committees.

As needed act as the box office manager during regular business hours and at events.

Assist with special projects.

Perform related duties as assigned.

Additional Examples of Duties if applicable:

Minimum Qualifications:

Bachelors degree or one year of experience may be substituted for each year of the education requirement; three months relevant experience.

License/Certification:

Knowledge Of:

Basic accounting procedures and principles *
Theatrical sound & lighting principles

Skill In:

Interpersonal communication to effectively interact with the general public in person and over the telephone *
Providing exemplary customer service
Microsoft Office Suite (i.e. Excel Word Outlook)
Basic theatrical stagecraft

Ability To:

Oversee a staff of temporary/student employees
Work evening and weekend hours *
Find a solution which meets both the customer needs while not compromising office policy
Maintain a pleasant and helpful manner under stressful conditions *
Resolve problems independently and make decisions
Define problems collect data and draw valid conclusions
Apply policies and procedures
Manage time effectively and set priorities
Carry out or assist in implementing changes
Maintain accurate records
Learn and utilize specific software applications
Lift up to 40 pounds *

Preferred Qualifications if applicable:

Experience with computerized ticketing software applications.

Experience with theatrical lighting and sound equipment.

Assessments:

Asterisk (*) indicates knowledge skills abilities which require assessments

Working Conditions / Physical Requirements:

Requires moderate physical effort to include frequent lifting and moving of up to 40 pounds (e.g. lighting instruments loudspeakers and scenic pieces).

Working Schedule:

Additional Information:

Must pass a security check.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences and are inclusive welcoming respectful and kind.

For official job descriptions visit State University is a Smoke-Free Tobacco-Free University effective July 1 2017. Smoking and tobacco use are not permitted on any of Kent States campuses or other locations and properties that are owned operated or leased by Kent State both domestic and international. For additional details visit intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties job hours and responsibilities.