Operations Coordinator (part-time)

Were Looking For: Operations Coordinator (part-time)

Join Our 100% Employee-Owned Team

At Winter-Dent our mission is to help individuals and businesses protect what matters most-whether its their home their livelihood or their financial future. As an employee-owned agency every team member has a stake in our shared success. The Operations Coordinator plays a critical role in supporting the agencys internal operations. The ideal candidate will be passionate about customer service and dont mind being in the background supporting the client-facing team have a passion for organization streamlining processes and workflows creating efficiencies solving problems and coming up with creative solutions to operational challenges.

THE ROLE

• Provide day-to-day technical support and assist with new technology implementation.
• Manage carrier logins EPIC downloads system communications and related troubleshooting.
• Communicate EPIC outages coding updates reminders and other system-related information.

• Maintain equipment inventory asset tagging and ongoing tracking.
• Manage keys and parking.
• Support building maintenance needs in collaboration with the Front Desk Coordinator.
• Manage policy downloads and items in suspense.

• Support workforce scheduling office closures holidays summer Fridays events and related communications in collaboration with Front Office Coordinator.
• Support coordination of office food and supply needs in collaboration with the Front Office Coordinator.

• Support quality control initiatives and process improvements.
• Assist with developing and maintaining client feedback mechanisms.
• Create and distribute quarterly continuing education opportunities.

• Provide miscellaneous administrative and operational support as needed.

WHAT WE OFFER

• Generous benefits package including 2x annual salary employee life insurance employer-funded long-term care coverage employer-funded disability insurance a 3% employer contribution to your 401(k) plan (no match !) competitive health insurance rates generous PTO and company holidays and more.
• An Employee Stock Ownership Plan (ESOP) allows you to build wealth for your future and a tangible stake in Winter-Dents success.
• A positive welcoming and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions providing security and peace of mind for individuals and organizations

YOUR QUALIFICATIONS & EXPERIENCE

• You have proven experience in roles that require multi-tasking high attention to detail organization and emphasis on confidentiality
• You have demonstrated ability to effectively communicate build meaningful connections and calmly de-escalate situations of frustration
• You are comfortable taking initiative to solve problems and are comfortable working independently and as a member of a team

WHO YOU ARE

• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence integrity and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive Continuous Learning Transparency We Do What We Say Lead by Example Vested Other People Matter Pay It Forward

INTERESTED

Even if you dont meet every qualification listed wed love to hear from you. We are interested in finding the right person more than a perfect set of qualifications. Apply today at: or email

Required Experience:

IC