Operations Coordinator

Title: Operations Coordinator
Location: Remote
Compensation: $25-35/hr
Contract: 8 Months
Work Requirements: US Citizen GC Holders or Authorized to Work in the U.S.

Summary

The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support this contract role the successful candidate will have the opportunity to make a meaningful impact by directly supporting partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products ensuring seamless interactions between our partners and our platforms. To be considered for this role candidates will be self-motivated organised and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home opportunity.

RESPONSIBILITIES

Up to 80% of the time

Provide our partners with a delightful high touch and effective support experience and act as the primary Operations point of contact

Respond to inbound partner inquiries about product features bugs etc.

Troubleshoot complex issues and translate pain points to effectively resolve issues

Spot trends in partner issues and communicate feedback to cross-functional teams

Operationalize processes to improve partner experience

Up to 20% of the time

Improve our support workflows around issue resolution and product insights

Develop product and issue specialization to improve the quality of support

Help build and maintain a central knowledge base

Train new employees on current workflows standard processes and internal tool

Qualifications

MINIMUM QUALIFICATIONS

2 years of experience in operations customer support technical support or account/partner management Expertise in issue resolution: Skilled in navigating and resolving complex tickets with a strong track record of delivering timely and effective solutions.

Experience using Excel and/or basic data & insights tools

Adept at navigating complex and ambiguous situations

Excellent written and verbal communication skills

Strong attention to detail

Proactiveness adaptability learning mindset

Fluency in English in a business environment

As part of a global team candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration.

In such cases the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.

PREFERRED QUALIFICATIONS

Experience in the media industry support or operations

Experience with APIs

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact for assistance.

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