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Operations Coordinator
Job Location:
Job Location:
Milwaukee, WI - USA
Hourly Salary:
USD 18 - 22
Hourly Salary:
Posted:
24 October 2026 (8 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
USPack is a leading logistics provider custom built for the evolving needs of businesses in todays same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.
Find out more at:
At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every dont put people in jobs we work with them to develop long-term career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!
USPacks Benefits for Full Time positions include:
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
USPacks Benefits for Part Time positions include:
401(K)
Paid Sick Time
The Operations Coordinator plays a critical role in supporting and executing delivery operations for healthcare clients within a fast-paced environment. This entry-level position is responsible for coordinating Independent Contractor (IC) couriers to ensure the timely and compliant transport of critical healthcare shipments. The coordinator ensures operational service excellence through communication compliance oversight and real-time problem-solving while adhering to healthcare industry standards such as HIPAA FDA guidelines and Good Distribution Practices (GDP). This position is ideal for someone detail-oriented proactive and committed to delivering service reliability in time-sensitive and regulated environments..
To perform this job successfully an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual tasks shall include but not be limited to the following:
Essential Duties and Responsibilities:
- Monitor dispatch boards to ensure route coverage completed driver check-ins and on-time delivery of healthcare shipments including STAT and temperature-sensitive deliveries within required delivery windows.
- Coordinate route assignments and changes communicate updates promptly to Dispatch and Independent Contractors (ICs) and reconcile route sheets with shipment paperwork to identify and resolve discrepancies.
- Provide real-time support to ICs during active deliveries troubleshoot service issues and arrange backup STAT coverage as needed to maintain service continuity.
- Address and escalate delivery delays service interruptions missing freight client concerns and compliance issues promptly to management clients and other appropriate stakeholders.
- Reroute or personally execute deliveries as needed to address emergencies or critical service escalations.
- Receive unpack and inspect incoming shipments for accuracy completeness and damage.
- Pick and pack orders accurately and efficiently according to shipment requirements.
- Review inventory regularly to ensure stored assets are organized accurately accounted for and free from defects or damage.
- Inspect and document vehicle compliance with healthcare-specific requirements including insulation refrigeration and required safety equipment.
- Verify IC compliance with HIPAA guidelines PPE requirements uniform and visible identification standards and other customer-specific protocols.
- Conduct cold chain compliance checks and document conditions for temperature-controlled shipments.
- Maintain accurate chain-of-custody records delivery confirmations and required compliance documentation to support customer requirements and audit readiness.
- Complete and submit daily client-specific service reports and compliance logs and prepare route performance and exception reports as directed.
- Assist with sourcing and onboarding new ICs ensuring required documentation is complete current and compliant with healthcare customer requirements.
- Maintain and track required IC documentation including insurance licenses and background checks.
- Follow company procedures safety guidelines and applicable regulatory and customer requirements.
- Maintain a clean safe and organized work area in accordance with company and regulatory standards.
- Perform other duties as assigned.
Qualifications - Knowledge Skills and Abilities:
- Familiarity with healthcare logistics practices including HIPAA compliance cold chain requirements proper handling of medical specimens and time-critical deliveries.
- Ability to understand and follow software applications scanning procedures and related operational processes.
- Strong attention to detail and ability to communicate clearly and effectively with drivers customers and healthcare clients.
- Ability to exercise independent judgment to plan prioritize and organize competing tasks and deadline-driven responsibilities.
- Proactive resourceful and able to work effectively in a fast-paced time-sensitive healthcare delivery environment.
- Ability to develop and maintain meaningful business relationships with customers.
- Basic proficiency with Microsoft Office applications including Outlook Excel and Word.
- Must maintain a valid drivers license and a clean functional vehicle.
- Ability to read small print.
- Ability to lift and move up to 75 pounds on occasion.
- Ability to work overtime as needed.
Qualifications - Experience Education Certificates and Licenses:
- College Degree preferred OR High School Diploma/GED with equivalent relevant experience.
- Certifications such as Bloodborne Pathogens Training HAZMAT Transportation or Temperature-Controlled Packaging are a plus.
- Previous experience in healthcare logistics courier services or supply chain support preferred.
- Six Sigma Green Belt Certification preferred.
Shift Days: Monday - Friday
Shift Hours: 5:00 AM - 1:30 PM (Available to work extra hours weekends and holidays preferred.)
Pay Rate: $18.00-$22.00 per hour (Dependent upon experience level.)
Travel: On occasion
At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.
We are:
Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.
Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.
Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work side-by-side building momentum and measurable progress at every step along a shared path to success.
Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.
Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.
If youd like to join the USPack Services Team fill out our online application or reach out to our Recruiting Team for current job opportunities at:Recruiting(AT)
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
USPack is a leading logistics provider custom-built for the evolving needs of businesses in today’s same-day delivery world. In the new delivery landscape, being on time is not enough. Now the expectation is getting it there where, when, and how you want it — with visibility, predict ... View more
