Operations Coordinator

About the role

As Disguise experiences rapid growth we have expanded our teams and are growing our Operations department. We are looking for a detail-oriented pro-active Operations Coordinator to join our team in Los Angeles. The Operations Coordinator is the on-the-ground operations overseer in the Los Angeles this entry level role youll be the connective tissue across teams - keeping processes running smoothly supporting cross-functional initiatives and ensuring nothing falls through the cracks in the office.

This is a dynamic people-facing role where you will be an enthusiastic team player who thrives in a fast paced private sector environment. You will be expected to work from the office full time and execute tasks with minimal supervision managing your time effectively to deliver optimal business outputs and a positive Customer experience.

What you will do

• Assist with internal stock transfers including occasional travel to external warehouses.
• Receive inspect and log incoming goods. Update systems with accurate inventory movements. Properly label and receive incoming goods for the Service Center.
• Oversee the tracking and shipping of servers in a cost-effective manner monitor related expenditures and provide regular cost reporting.
• Prepare and pack servers VFCs and parts for shipment using appropriate labeling and packaging standards.
• Manage and track monthly stock takes at the Los Angeles office and IFE-LAX Warehouse.
• Manage Service Center inventory levels ordering parts with the Procurement team if necessary to replenish stock.
• Arrange and track loan equipment for our Premium Support Customers.
• Assist Service Center team with case management and creating quotes for repair quotes and orders.
• Work in the Los Angeles office 5 days a week during business hours

Experience we are looking for

• Customer-first approach towards solving problems always considering the customer impact and being an advocate for the customer along their journey with Disguise.
• Experience with working with business systems (preferably Salesforce).
• Understanding of how to book international shipments and required documentation including commercial invoices packing lists harmonized codes and customs declarations. Familiarity with global couriers (DHL FedEx etc.) and shipping platforms is a plus.
• Knowledge of how a goods in/goods out system operates including inventory intake stock allocation outbound packaging and system-based tracking of all item movement.
• Basic understanding of computer componentry and their functions.

Skills behaviours and values we are looking for

• Passionate about improving customer experience.
• Outstanding oral and written communication skills.
• Strong attention to detail.
• Solutions oriented approach to problem solving.
• Professional and organised.
• Self-motivated innovative able to take initiative and ownership over tasks.
• Collaborative and supportive of colleagues across the globe.
• Friendly approachable and helpful.
• Honest discreet trustworthy.
• How to work closely with other departments to ensure quick resolution for customers.

PHYSICAL REQUIREMENTS
This role involves regular hands-on handling of hardware and inventory. With or without reasonable accommodation the role requires:

• Frequently moving equipment packages and parts weighing up to 25 lbs.
• Occasionally moving items weighing up to 70 lbs using lifting aids and/or with the assistance of colleagues.
• Standing walking and moving between office Service Center and warehouse areas for extended periods.
• Visual acuity sufficient to inspect incoming goods read labels and identify components.

Disguise is committed to providing reasonable accommodations. If you require an accommodation to perform any aspect of this role or to participate in the application or interview process please contact We will work with you individually to identify workable options.

About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events live TV broadcasts immersive experiences installations theatre film and TV production corporate communications and brand product launches. Working with Disney Snapchat Netflix ESPN the Burj Khalifa and Adele Disguise is the number one partner delivering the next dimension of entertainment.

Dont Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our users ever-changing needs so our technology remains ahead-of-the-game.
• Fearless. We take the best path not the easiest and innovate where its right not where its simplest.
• Resilience. We dont give up until we find the right solution even if it means going outside our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

Our benefits

• We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire globally include:
• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app mental health first-aid buddies employee assistance programmes
• Gig allowance - 400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies - including (but not limited to) support for Parental Fertility Miscarriage Menopause and Transitioning
• Training coaching & mentoring