Operations Coordinator

• Be at least 18 years of age.
• High school graduate college degree preferred
• Minimum of one (1) year experience in staffing or related field preferably including home health care.
• Experience in healthcare setting and knowledge of medical terminology strongly preferred
• Strong computer and data entry skills.
• Demonstrates strong verbal and written communication skills and ability to work well with people.
• Demonstrates organization and time management skills.
• Speaks writes reads and understands English.
• Demonstrates skills in organization problem-solving decision-making conflict resolution and the ability to work independently.
• Can pass a background check and drug test
• Provide proof of being able to legally work in the U.S. via I-9 process

• Assures that client requests for services are staffed in accordance with the needs identified in the Plan of Care and client preferences and that adequate numbers of staff are available.
• All cases are staffed per schedule.
• Clients and appropriate staff are informed of the schedule.
• New clients service needs are filled within established time frames.
• Monitors staff availability and hiring needs.
• Receives and responds to ill/absent calls and provides coverage appropriately.
• Participates in the evaluation and performance review of direct care staff.
• Provides direction and supervision to direct care worker team.
• Participates in hiring decisions.
• Trains new operational employees and provides mentoring in areas of developmental need.
• Completes scheduled performance reviews.
• Supervises operational staff to assure effective timely response to Agency/client needs.
• Develops work schedules for operational staff including on-call responsibilities
• Implements adequate workflow systems monitoring mechanisms and control mechanisms.
• Assures that paperwork/data entry is completed in an accurate and timely manner.
• Communicates Agency staff needs to the Administrator and/or Manager of Care Services regularly and as needed to assure adequate levels of available staff.
• Participates and communicates with other departments and individuals to assure that Agency tasks are accomplished.
• Communicates necessary information about employee and client to clinical leadership and other interoffice personnel.
• Maintains daily logs (manual or computer).
• Keeps schedules current and employee/client data updated.
• Compiles required statistics and submits written reports as required.
• Maintains confidentiality in all aspects of the job.
• Respects the confidentiality of information in client and employee records.
• Shares information in accordance with Agency policy and HIPAA guidelines.
• Protects written confidential documents in a manner that prevents unauthorized access.
• Assures implementation of confidentiality requirements by all office and on-call coordinators.
• Performs job in compliance with Agency policies and procedures as well as professional and community standards.
• Assures compliance with applicable state federal and ACHC accreditation standards.
• Attends meetings and educational programs as required.
• Accepts responsibility for personal and professional development and identifies learning / developmental needs.
• Participates in the ongoing Agency quality improvement activities.
• Performs additional duties and responsibilities as deemed necessary.

Our Caregivers are the heart and soul of what we do. For that reason we put our CaregiversFirst each and every day.

At ComForCare it is our CaregiverFirst promise that our caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive with 90% agreeing that ComForCare is in fact a Great Place To Work.

By selecting the positions below you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination and ComForCare does not accept review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.