Operations Coordinator for Dispatch & Scheduling

Servpro

Job Location:

Bear, DE - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Profit sharing
Training & development
401(k)
401(k) matching
Competitive salary

Be the Hub of Our Operation. Help Make a Difference Every Day.

SERVPRO of Bear New Castle and Upper Darby is seeking an organized dependable and customer-focused Dispatch & Scheduling Coordinator to become the operational hub of our restoration team.

When homes and businesses experience fire water mold or storm damage every minute matters. Behind every successful response is an organized professional who keeps our crews moving efficiently communicates with customers and ensures the right people are in the right place at the right time.

If you thrive in a fast-paced environment enjoy solving problems and take pride in keeping people and projects organized wed love to meet you.

Position Summary

The Dispatch & Scheduling Coordinator is responsible for coordinating emergency and scheduled restoration services maintaining technician schedules supporting project managers and ensuring exceptional communication with customers and team members throughout the restoration process.

This position plays a critical role in the success of our daily operations and directly impacts customer satisfaction production efficiency and team performance.

Primary Responsibilities

Responsibilities include:

Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
Build and maintain efficient daily schedules while maximizing technician productivity.
Continuously adjust schedules as emergency calls and priorities change throughout the day.
Coordinate scheduling with Project Managers and department leaders.
Communicate appointment times delays and scheduling updates with customers professionally and promptly.
Answer incoming customer calls and gather accurate job information.
Monitor emergency calls and assist with occasional after-hours dispatch support.
Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
Verify work orders and job information before dispatching crews.
Coordinate equipment availability and logistical needs with production teams.
Monitor technician availability routing and workload distribution.
Support Project Managers with administrative coordination.
Collaborate with every department to ensure outstanding customer service.
Assist with general office responsibilities as business needs require.

Qualifications

Were looking for someone who has:

Two or more years of dispatching scheduling logistics customer service office coordination or similar experience preferred.
Excellent organizational and time-management skills.
Strong communication and customer service abilities.
Professional telephone etiquette.
The ability to prioritize multiple responsibilities in a fast-paced environment.
Strong computer skills including Microsoft Office.
High attention to detail and excellent follow-through.
Sound judgment and the ability to make decisions under pressure.
A positive attitude and willingness to support the team.

Experience in restoration construction HVAC plumbing logistics transportation or another service-based industry is a plus but not required.

Who Thrives Here

The most successful members of our team are people who:

Take ownership and follow through on commitments.
Stay calm under pressure.
Communicate professionally and respectfully.
Enjoy solving problems and thinking ahead.
Adapt quickly when priorities change.
Support teammates and contribute to a positive work environment.
Continuously look for ways to improve.
Take pride in helping customers during some of lifes most challenging moments.

What We Offer

We believe investing in great people is one of the best investments we can make.

Competitive compensation based on experience
401(k) Retirement Plan
Profit Sharing
Cash Balance Pension Plan
Paid vacation and holidays
Ongoing training and professional development
Opportunities for advancement and increased responsibility
Stable year-round employment with a growing locally owned business
Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

Apply Today

If youre looking for more than just another office position and want to be part of a team that values professionalism accountability teamwork and continuous improvement wed love to hear from you.

Your ability to organize communicate and solve problems can make a meaningful impact on our customers our teammates and the success of our company.

SERVPRO of Bear New Castle and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:Profit sharingTraining & development401(k)401(k) matchingCompetitive salaryBe the Hub of Our Operation. Help Make a Difference Every Day.SERVPRO of Bear New Castle and Upper Darby is seeking an organized dependable and customer-focused Dispatch & Scheduling Coordinator to become the operati...