Operations Coordinator

As Operations Coordinator you will provide professional proactive and confidential support to the Managing Director The Americas Senior Manager Operations & Strategy and the wider team. Liaising with internal and external stakeholders across the globe you will become a trusted and integral member of the executive team.

This is a dynamic fast-paced role that sits at the heart of our Americas operations requiring a highly organised individual who thrives in a high-touch hospitality-driven environment. From managing executive schedules and coordinating global meetings to overseeing travel expenses and cross-functional projects no two days will look the same. With a strong hospitality background and a flexible hands-on approach you will act as a partner to senior leadership building relationships across teams supporting key events and new openings and ensuring everything runs smoothly behind the scenes.

Key Responsibilities:

• Meeting Coordination Maintain and manage executive schedules arranging internal and external meetings on a local and global level across different time zones including conference and virtual calls. Responsible for planning research and preparation of documents in advance of meetings.
• Events Organize and take responsibility for listening sessions and offsite meetings/conferences for the Americas team.
• Projects Support c-suite and company directors on various projects relating to people and finance tracking deliverables against agreed deadlines and driving projects from inception to completion working across teams to deliver results.
• Travel & ExpensesOrganize all domestic and international travel arrangements for the MD including visa requirements and manage end-to-end expense submissions including reviewing approving and ensuring timely reimbursement across the Americas region in accordance with company policies.
• People Support Review and approve PTO requests and manage relevant approvals and forms on behalf of the MD.
• Stakeholder Management Build and maintain positive relationships with key internal stakeholders both locally and globally.
• Taskforce & Support Support new openings and taskforce requirements as needed.
• Flexibility to work occasional weekends public holidays and offsite events is required.
• Previous hospitality management experience is essential with the ability to support offsite events in any capacity from line level to management.

Experience Required:

• A proactive self-starter who anticipates needs and takes ownership without being prompted.
• Strong written communication skills: articulate concise with excellent grammar and editing skills. Able to adapt tone and voice.
• Highly organized with meticulous attention to detail and ability to manage multiple priorities with shifting deadlines.
• Proactive resourceful and able to work independently with sound judgement.
• High emotional intelligence and tailor communication dependent on the situation.
• Demonstrated project or event coordination experience.
• Operates with absolute confidentiality discretion maturity and professionalism when handling sensitive information.
• Calm under pressure; thrives in a fast-paced ever-changing environment.
• Proficient in Adobe Microsoft Office (Excel Word PowerPoint) Zoom and other productivity tools.
• Micros POS and reporting experience are a plus