Operations Analyst
Job Location:
Santa Ana, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.
Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.
As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
About the Role:
Were looking for an Operations Analyst who leads with curiosity and communication. This role sits within our Operations organization with a primary focus on supporting our Customer Relations teams. The ideal candidate is deeply data fluent translates complex business questions into clear insights and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently.
Youll report to the Senior Manager Operations Analytics and work onsite 3 days a week from our Santa Ana CA office.
What Youll Do:
Embed yourself in our Operations teams to understand how they work and what they need to succeed then build the reporting and analysis that supports them.
Work from the stakeholder backwards: listen closely ask the right questions and translate business needs into actionable reporting and analysis.
Build and maintain dashboards and reports that are clear robust and accessible to non-technical audiences.
Support Customer Relations with reporting on call center performance customer trends and service quality.
Partner with broader operations leadership on analytics around resourcing throughput and operational performance.
Leverage data across internal systems to identify trends inform recommendations and guide projects from scoping through delivery.
Train team members on data tools and best practices to build broader analytical self-sufficiency.
Who You Are:
Must Haves:
3 years of experience in operations or business analytics
Understanding of data best practices visualization and reporting
Strong proficiency with SQL
Advanced level of proficiency with Google Sheets and/or Excel
Nice to Haves:
5 years of experience in operations or business analytics
Experience supporting operations and/or customer facing teams
Experience with Google Cloud Platform and Big Query
Familiarity with Collectors Operations
Salesforce platform familiarity
Experience using Lightdash Tableau Looker or similar
Evidence of training others to use tools or data
BS/MS in related field
Familiarity with ticketing or case management systems
Call center reporting experience
Experience using Lightdash
Proficiency in using AI to analyze data and generate docs presentations graphs and dashboards
Experience supporting and collaborating with cross-functional teams
Strong communication skills and the ability to build trust with non-technical stakeholders
Salary Range: The salary range for this position is $62000 - $90000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision
Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email .
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
If you are based in California you can read information for California residents here.
Required Experience:
IC
