Operational Risk Manager

Were looking for an Operational Risk Manager to own the day-to-day operational risk and issues management for Wise US Inc and Wise Canada. Youll be a data analyst process coordinator and AI-powered problem solvergathering and synthesizing data to support quarterly Risk Committee and Board materials presented by senior risk leadership. Youll work closely with Product Compliance and various business teams to understand issues and risk trends to build that into board and committee-ready reporting.

WHAT YOULL BE DOING

Issues Management Operations 

• Support the monthly issues management process by coordinating with issue owners obtaining timely status updates maintaining data quality and helping ensure issue records meet Wise documentation standards.

• Support first-line teams in documenting issues and entering them into AuditBoard / Optro including guidance on required fields issue descriptions risk ratings action plans due dates and remediation evidence.

• Help teams navigate AuditBoard / Optro workflows including target date extensions workflow routing status updates and issue closure requirements.

• Compile and maintain the monthly Issues Forum materials working with business functions to ensure updates are complete timely and decision-useful.

• Support documentation of issue risk acceptances where senior leadership determines a risk should be accepted ensuring risks mitigating factors residual risk approvals and review expectations are clearly captured.

• Identify opportunities to improve issue management routines so they are less administrative and more useful for risk visibility accountability and remediation.

Risk Committee and Board Reporting Support

• Support quarterly Operational Risk assessments for Wise US Inc. and Wise Payments Canada by gathering KRIs issues incidents operational loss data and stakeholder narratives.

• Analyze operational loss incident and issue data to identify trends root causes emerging risks and potential control weaknesses.

• Help prepare clear concise narratives for Risk Committee and Board materials with appropriate review from first-line stakeholders and senior Risk leadership.

• Coordinate KRI data collection from stakeholders and maintain supporting materials for committee reporting.

• Support maintenance of governance materials ensuring reporting is timely accurate and useful for decision-making.

• Gain exposure to board governance processes and learn how risk reporting flows to senior leadership and entity-level governance forums.

Support Key Risk Projects & Initiatives 

• New Product Risk Assessments: Review product documentation and complete operational risk assessment templates - identifying risk scenarios and documenting controls

• Control Mapping: Support Wises control framework buildout by conducting interviews with process owners documenting existing controls and completing control mapping templates across material processes 

• KRI implementation: Collect and compile Key Risk Indicator (KRI) data from teams and fold into ongoing risk monitoring and tracking materials

• Ad-hoc risk projects: Support incident deep-dives process improvement initiatives etc.

Qualifications :

Required:

Strong Analytical & Data Skills 

• Comfortable pulling data from multiple systems and dashboards

• Can synthesize disparate data sources into clear actionable insights

• Experienced with manual data gathering and identifying opportunities to automate it

• Able to spot trends and ask the right follow-up questions

• Strong Excel skills (VLOOKUPs pivot tables)

Operational/Financial Risk Experience 

• 2-4 years in operational risk risk assessments incident or issues management or operational controls

• Understanding of operational risk fundamentals (incidents issues controls risk ratings KRIs)

• Familiarity with risk frameworks and how they connect to business outcomes

• Experience with risk assessments incident management or similar risk functions

• **Experience preparing materials for senior leadership or governance committees preferred**

Facilitation & Communication 

• Comfortable interviewing business owners and asking clarifying questions

• Can translate technical risk concepts into business language for varied audiences

• Able to chase down stakeholders and coordinate across teams

• Strong written communication for executive-level reporting

Location Requirements

• Must be based in Austin TX or willing to relocate to Austin

• Hybrid work arrangement with team collaboration expectations (Not 100% remote)

• Relocation assistance package available for qualified candidates

Preferred:

AI & Data Proficiency 

• Demonstrated use of AI tools (ChatGPT Claude etc.) for analysis documentation and automation

• Comfortable learning and adapting to new GRC and risk tools

• Interest in exploring AI applications for operational efficiency and reporting automation

• Data-driven mindset with ability to translate complex data into clear insights

Payments or Financial Products Experience 

• Background in fintech (payments lending BNPL crypto trading platforms) or similar financial services environment

Auditboard Experience 

• Familiarity with Auditboard or other GRC platforms (ServiceNow Archer LogicGate) is a plus but willingness to learn is more important

Additional preferred experience:

• Deep understanding of payment ecosystems including ACH card networks cross-border remittances and the mechanics of disputes and chargeback recoveries.

• Proven background managing operational risk within a high-growth fintech payment processor or digital-first financial services environment.

• Experience overseeing the end-to-end issues management lifecycle from initial identification through to effective remediation tracking.

• Hands-on experience with risk assessment methodologies including RCSAs RAUs and comprehensive process-level control mapping.

• Ability to develop meaningful Key Risk Indicators (KRIs) and translate complex data into executive-ready risk reporting.

• Background in control testing quality assurance (QA) or continuous monitoring to ensure operational resilience.

• Proficiency in AuditBoard Optro or comparable GRC platforms to drive centralized risk visibility.

• Technical skill set utilizing SQL Tableau Power BI or Superset to synthesize data into actionable visualizations.

• Interest in leveraging AI-powered tools for advanced analysis automated documentation and operational efficiency.

WHAT MAKES YOU SUCCESSFUL IN THIS ROLE

• Youre analytically sharp and love working with data

• Youre interested in eliminating manual work through automation and AI

• Youre comfortable with ambiguity and can figure things out on your own

• You can balance attention to detail (monthly updates data accuracy) with big-picture thinking (board narratives)

• Youre a credible stakeholder who can push back on business teams when needed

• You understand payments/fintech and can ask smart questions about operational risks

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time