Operational Key Account Manager

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Dallas-Fort Worth Int Apt Grapevine Esters Blvd

Division:Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time

Summary

As an Key Account Manager in Operations at DSV you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Key Responsibilities

• Account Management
• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customers organization to identify and build relationships at all levels
• Work across DSVs network and divisions to maintain and grow share of wallet
• Ensure rates are current communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create maintain and update SOPs
• Lead client onboarding and implementation

Operational Execution

• Oversee day-to-day operational activities identify risks pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating

Performance Review

• Monitor analyze and action customer performance according to committed volumes
• Monitor analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items

Strategic Focus

• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs. Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management

• Travel as necessary

Educational background / Work experience

• Bachelors degree in business logistics supply chain management or a related field is preferred
• 5 years of experience in key account management in the transportation and logistics industry is preferred
• Experience with supply chain management transportation warehousing and distribution

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May oversee the work of other account managers or support staff

Preferred Qualifications

• Masters degree in business logistics supply chain management or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Language Skills

• Fluent in English (written and spoken)

Computer Literacy

• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

For this position the expected base pay range is $70500 $85500 Annual . Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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