Operation Manager

POSITION SUMMARY

Under the direction of the General Manager the Operations Manager is responsible for day-to-day site Operations including but not limited to supervising the warehousing receiving and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume customer communication activities space utilization & management and equipment management. People management responsibilities include hiring and training labor management planning conducting performance appraisals addressing performance issues and resolving problems.

As part of the DSV team associates are expected to meet company objectives in the areas of performance safety and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the development of systems and procedures for managing operations equipment and products in a safe and profitable manner in accordance with company policies guidelines and procedures.

Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.

Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.

Meets all client specified KPIs and complies with Quality system requirements.

Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques create programs to supervise fairly and equitably counsel and (where needed) discipline team members.

Collaborates with Human Resources. Assists in creating programs for hiring training and professional development. Participates in performance evaluation system for recommending promotions wage increases and other HR activities.

Delivers results by leveraging the skills of the right people at the right time

Effectively keeps senior management and client representatives informed of critical issues that affect the operations

Plans the daily work schedule by reviewing existing work orders arrival notices and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.

Reviews current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies equipment or staffing needs.

Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).

Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.

Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Provides ongoing growth and development opportunities for team members

Supports adherence to Standard Operating Procedures (SOPs).

Conducts routine staff meetings to review daily/weekly work activities.

Management Information Systems

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.

Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines.

Remains knowledgeable regarding changes in hardware and software technology.

Develops proficiency in client systems.

Customer Management:

Manages high level customer service standards for all functions.

Assures that client accounts receive the required level of operational and administrative support.

Maintains appropriate contact with all functions and responds to requests when required.

Attends or leads meetings with key customers to discuss any customer issues.

Coordinates management of supplier/customer visits to the site.

Promotes a positive relationship with clients by providing excellent customer service.

Budgeting/Financials:

Supports the development of an annual operating budget.

Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost revenue and profit parameters.

Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation maintenance security housekeeping safety and equipment including material handling equipment (MHE).

Ensures team members are properly trained on any MHE.

Keeps informed of relevant new technology and make recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.

Audits warehouse for compliance with safety security and quality principles and rules.

Ensures all federal provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

OTHER DUTIES

Work overtime as dictated by business whether mandatory or voluntary

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages warehouse operations supervisors & support staff