Onsite Manager Dallas, TX
Job Location:
Dallas, IA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are Indeed Flex. We Help People Get Jobs. Right now were hiring!
We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed transparency and choice.
We operate with the agility and energy of a high-growth scale-up but we are backed by the stability and resources ofIndeed - the worlds #1 job site. This gives us a unique advantage: the freedom to innovate at speed with the muscle to dominate the market.
The Role
The primary purpose of this position is to manage shift and fulfillment-related functions directly at a customers location. Additionally the onsite manager may lead and manage a team directly ensuring optimal staffing and operational efficiency. The scope of this role will vary based on the customer and account size. The main focus of the Onsite Manager is to ensure that the client needs are met in respect to the fulfillment of the staffing requirements and management of the workers being supplied by either Indeed Flex or our partner agencies providing feedback to both the client and internally.
Working Hours: Night Shift - Monday through Friday. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include overnight and weekends to meet business needs.
What youll be doing
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Build and maintain good relationships at all levels of the customers organization and deliver exceptional service by handling all customer service inquiries concerns and issues and ensuring consistent quality.
- Works with the customers team to coordinate and forecast staffing requirements.
- Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
- Oversee quality control functions such as tracking Flexer attendance productivity and overall job performance to ensure Customer Satisfaction (CSAT).
- May lead and direct Onsite Supervisor team based on the size and scope of the account.
- Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
- Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
- Complete daily weekly and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
- Counsels temporary employees relative to attendance productivity and overall job performance
- Maintain compliance with operations systems and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks drug screening billing and any other terms outlined in the agreement.
- Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
- Perform quality evaluations on temporary employees through the rating system.
- Participate in the customers safety program and verify that employees follow safety policies and PPE requirements. Accident review investigations and report of injury with the safety department as needed.
- Implement employee programs and activities to improve KPI performance such as absenteeism and turnover.
- Assist in the coordination and selection of secondary vendors.
- Communicate regularly on account status to appropriate internal stakeholders
- Complete measurement and reporting every week including analyzing key performance indicator measurements and identifying opportunities for improvement.
- Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter ensuring quality and continuous improvement.
- Participate in the customers meetings as appropriate to stay informed of the operations.
- Work closely with all relevant internal stakeholders to ensure that appropriate demand requirements are reported back to those stakeholders so they can ensure a good quality supply which can satisfy that demand.
- Minimum two (2) years of supervising a team of support representatives in a high-volume high-urgency environment with omni-channel support platforms
- Highly proficient in delivering best-in-class customer service and support in an omni-channel support environment
- Demonstrated support in providing strong leadership and direction to a team of direct reports with performance management and communication for an a-synchronous globally distributed team
- Expertise in digital support platforms including CRM knowledge repositories/wikis data management data visualization tools analytics & reporting etc
- Expertise in Google Workspace or Microsoft equivalent
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
- High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
- High-level of analytical and critical thinking skills with a strong drive to investigate analyze and resolve simple and complex problems
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
- Highly proficient with Microsoft Office / Google Workspace software suite
- Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Miro Monday Salesforce Google Meet Zoom Slack etc
- Proven track record in oversight and and improvement of onsite operations preferably within a similar industry
What youll get
- $60000 to $70000 annual salary
- Medical Dental Vision and 401K
- Performance-based bonus totaling 8% of annual salary
- Access to Company & Employee Benefits
- 25 days PTO (prorated) Birthday Off
- 8 Paid Holidays
- Duvet days (½ day off every quarter)
- Volunteer days
About Us
Were helping people get jobs by modernising the world of temporary work. At Indeed Flex we provide our community of Flexers with total control choice and ownership over how they work. Through our evolving technology were putting the power of work in the palm of peoples handsconnecting businesses with skilled vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
Whether its hospitality retail or warehousing were building a more flexible efficient and empowered labour market for everyone.
Work Environment
This job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures noise and safety needs to comply with for site navigation. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment a clean designated workspace must be kept in a safe condition free from hazards to both the employee and the equipment. Remote office positions also require reliable high-speed internet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Position Type / Expected Hours of Work
Night Shift Full-Time Position. Hours vary based on operational needs. Regular business hours are standard for most roles but some positions may include weekend work as part of the regular schedule. Occasional evening work may also be required.
Travel
This position occasionally requires up to 25% travel. Most travel is outside of the local area and will require overnight accommodations.
All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
Work Authorization / Security Clearance
None Required For This Position
AAP/EEO Statement
Were an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
