Onsite Booking Agent

As an InHouse Marketing Representative you will play a key role in engaging eligible onsite guests and encouraging them to attend a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGVs cultural values through exceptional guest service timely communication and a positive professional resort presence.

Hilton Grand Vacations is a leader in the vacation ownership industry driven by innovation quality and growth. Team Members are the foundation of our success and contribute to delivering outstanding guest experiences.

Fulltime Team Members are eligible for a comprehensive benefits package including medical dental and vision insurance 401(k) with company match paid time off and travel benefits.

• Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management
• Accurately complete required documentation and enter guest dispositions into CRM systems (VOICE CHORUS Eclipse Salesforce)
• Provide location-based guest services and direct guests to appropriate resort resources
• Maintain monthly Minimum Performance Standards
• Review production reports and communicate challenges to management in a timely manner
• Contact guests through onsite call campaigns using company CRM systems
• Provide accurate information to the Fulfillment Department to support pre-gifting services
• Deliver exceptional guest service while maintaining a professional and positive presence onsite
• Perform other reasonable duties as assigned by management