Online Services Supervisor

Title: Online Services Supervisor

State Role Title:Policy Planning Spec II

Hiring Range: $80000-$96000 commensuratewith experience

Pay Band: 5

Agency: Department of Taxation

Location:Westmoreland

Agency Website: Type: General Public - G

Job Duties

Virginia Tax is seeking an Online Services Supervisor to lead and enhance our robust tax return and payment processing channels. This role oversees a team of Business Analysts and Business Systems Administrators who support the processing of electronic tax returns and paymentsboth business and individualwithin established standards of timeliness and accuracy. Supported systems include our individual and business efiling platforms online tax forms and the Web Upload system used to submit files electronically.

The Tax Processing division manages the annual processing of more than 14 million tax returns and 8 million payments helping to ensure timely refunds and supporting essential government operations including education public safety and programs serving residents across the Commonwealth.

About the Role

As the Online Services Supervisor you will be part of a dedicated mission-driven this role you will demonstrate strong leadership while supervising and supporting staff along with performing certain technical duties across the following key responsibilities:

- Providing production support by responding to inquiries analyzing issues preparing reports and recommending solutions.

- Coordinating annual software provider agreements and validating compliance with agency requirements.

- Developing business requirements and test scripts for system modifications and annual legislative updates.

- Conducting functional analysis and supporting system testing activities.

- Running daily reports and queries reconciling results and analyzing outcomes.

Hiring range is$80000-$96000 commensuratewith experience

This positionis located inRichmondVA at our Westmoreland Street location.

This positionmay beeligibleto teleworkup to2 days a week after 6 months.




As a member of the Virginia Tax team you can expect additional benefits such as:

Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.

At Virginia Tax

We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other promotes opportunities for growth within a stable environment and supports a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

Experience supervising staff in an operational production or technical support environment


Experience providing production support including issue analysis responding to inquiries and recommending solutions


Experience working with or supporting multisystem environments including running reports queries and reconciling results


Demonstrated ability to develop or interpret business requirements and participate in structured testing processes


Ability to review and validate documents forms or data for accuracy and compliance


Ability to plan and organize work manage multiple priorities and meet deadlines in a fast paced environment


Strong analytical and problem solving skills including the ability to diagnose workflow issues and recommend corrective actions


Effective communication skills for working with staff management vendors and cross functional partners

Additional Considerations

Experience coordinating with software vendors managing agreements or validating compliance with technical or operational requirements


Experience developing test scripts conducting functional analysis or supporting system enhancements or legislative changes


Experience in tax administration accounting or other regulatory data driven fields


Experience leading data entry activities or teams in a high-volume environment


Familiarity with enterprise workflow tools document processing systems or production level reporting platforms

Experience supporting high volume transaction processing especially in a government or similarly regulated environment

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.

Please refer to Your Application in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history tax compliance and DMV driving record (if applicable) checks.

The Virginia Department of Taxation welcomes all applicants permanently authorized to work in the United States.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability.

Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at .

Virginia Tax participates in E-Verify.

Consideration for an interview is based solely on the information within the application and/or resume.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability use this link:Career Pathwaysfor Individuals with Disabilities or call DARS at or DBVI at .

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email: