Online Chat Agent

Job Description

Position: Online Chat Agent

Organization: Amend Treatment

About the Organization: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

Job Responsibilities:

• Provide online chat support to individuals seeking information about mental health treatment options.
• Answer inquiries about Amend Treatment programs services and admissions process.
• Engage with website visitors in a professional and empathetic manner to provide support and guidance.
• Assist potential clients in scheduling assessments and appointments with treatment specialists.
• Document and maintain accurate records of online chat interactions.
• Collaborate with the admissions team to ensure a seamless transition for individuals seeking treatment.

Essential Qualifications:

• Strong communication skills both written and verbal.
• Empathetic and compassionate approach to supporting individuals in crisis.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic knowledge of mental health conditions and treatment options.
• Proficiency in using online chat platforms and CRM systems.

Desired Experience:

• Minimum of 1-2 years of experience in a customer service or mental health support role.
• Experience working in a healthcare or mental health treatment setting is a plus.
• Prior experience with online chat support or telehealth services preferred.

Salary & Benefits:

• Salary Range: $25 - $30 per hour
• Currency: USD
• Frequency of Payment: Monthly
• Maximum Experience Required: 2 years
• Qualification Required: Bachelors Degree in relevant field
• Employment Status: Full-time
• Benefits: Health insurance dental and vision coverage retirement plan paid time off