On-Site Technical Representative (OSTR)

At Jabil (NYSE: JBL) we are proud to be a trusted partner for the worlds top brands offering comprehensive engineering supply chain and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary
As an On-Site Technical Representative (OSTR) you will serve as the primary front-line technical interface embedded directly within a critical customer manufacturing facility. You will be responsible for maximizing tool up time supporting rapid troubleshooting on advanced high-tech production equipment. The ideal candidate will combine hands-on electro-mechanical expertise with rapid problem-solving skills to mitigate manufacturing floor disruptions and resolve equipment anomalies in real time.

Key Responsibilities

• Advanced Semiconductor Customer Capital Equipment Troubleshooting and Rework: Perform complex troubleshooting and rework on customers Semiconductor Capital Equipment production systems (including electrical high-vacuum fluidics mechanical pneumatic and digital control subsystems).
• Interpret intricate electrical schematics piping and instrumentation diagrams (P&ID) Operation Method Sheets OMS and mechanical drawings to resolve system issues safely and efficiently where applicable.

On-Site Customer & Escalation Management

• Act as the dedicated local technical contact communicating tool status action plans and resolution timelines directly to customer operations and engineering management.
• Participate in customer field issue meetings aligning company service delivery with customer production goals.

Equipment Lifecycle Support

• Support New Product Introduction (NPI) and tool installations/upgrades to ensure hardware meets specifications.
• Document technical findings create BKMs LLS to aid with troubleshooting part replacement & upgrades and contribute to the creation of field troubleshooting guides.

Qualifications & Skills

Required Experience & Education:

• Education: Bachelors degree in a technical field (Electrical Mechanical or Systems Engineering) OR an associates degree / military technical background with equivalent hands-on experience.
• Experience: 3 to 5 years of hands-on technical experience in a high-tech manufacturing cleanroom or automated industrial environment working directly with high-complexity capital equipment.
  
  

Core Technical Competencies:

• Strong foundational knowledge of power systems vacuum/fluidic systems and digital/analog electronics.
• Proficiency using diagnostic software and standard enterprise asset management systems (e.g. SAP internal tracking applications).
• Proficient using MS office suite applications
• Clear & concise with communication skills
• Proficient written communication skills

Physical & Work Environment Requirements:

• Ability to work in a demanding manufacturing or cleanroom environment wearing required personal protective equipment (PPE) for extended periods.
• Willingness to support a compressed work week or rotating shift schedule (including nights weekends or on-call blocks) to ensure continuous facility coverage.
• Capable of lifting up to 35 lbs. and working safely around high-voltage and complex mechanical assemblies.
  
  This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

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Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

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