Offsite Event Manager, Audio Visual Washington, DC

Position Overview

The Offsite Events Manager is responsible for the planning and execution of events taking place in venues where Encore is not the contracted onsite Event Technology provider. This position will ensure successful and profitable execution of events by following Encores Production Process and Technical Standards and will partner with the sales and operations team to deliver on event execution plans. The Offsite Events Manager reports to a designated Director of Offsite Events.

Key Job Responsibilities

Event Planning

Prepare and communicate Production & Labor schedules sub-rental requirements project scope execution plan and individual responsibilities to lead crewmembers vendors and venue.

Maintain focus on client needs by attending client meetings creating and maintaining organized show files and responding to client concerns questions and problems.

Review sales documents to confirm that the equipment and technical positions to ensure they meet clients needs.

Event Execution

Communicate event execution plan and on-site changes including billing production schedules and client requests.

Coordinate onsite Event Execution team to ensure appropriate Talent-To-Task assignments are maintained.

Lead onsite execution where applicable. Review necessary information with crew leads to ensure a successful and profitable event.

Ensures that all equipment and services are delivered on time in good working condition and as specified by clients.

Mentor Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.

Administrative & Training

Assist Director Offsite Events with completion and analysis of Production EPT for events as necessary.

Complete Encore post-event process including review and approval of timesheets timely processing of invoices and post-show reporting.

Work with Director Offsite Events to identify training opportunities for market-and-regional workforce.

Maintain and routinely update detailed files on venues with dock requirements elevator sizes power limits contacts load in rules onsite AV team etc.

Venue / Production Support

Provide Event Planning and Execution support at In-Market Venues where applicable during slower OSE periods.

Provide planning logistical and event execution support to In-Market PMO / Production where requested.

People Management

Hire train and develop a team of professionals supporting various divisions across the company; prioritize lead and assign work based on team member strengths and roles.

Responsible for all aspects of team member training career development and performance management.

Implement and cultivate a team environment that focuses on service levels customer satisfaction revenue generation and productivity.

Ensure team members are equipped with required tools processes and procedures to create an effective and efficient organization.

Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.

Job Qualifications

High School Diploma required bachelors degree preferred

5 years tech experience in the event technology or Broadcast industry

2 years of administrative and customer service experience preferred.

Strong written and oral communication skills

Strong Technical Background

Strong Client relationship skills

Operational logistics experience

Works well under pressure

MS Office experience

Ability to read technical diagrams preferred

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

For more information on our Competency Group refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Required Experience:

Manager