Office Specialist Special Project Worker

Looking for a career that truly makes a difference while also offering exceptional benefits and work-life balance Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations investing in social and economic well-being building a shared understanding of our community and promoting healthy physical behavioral and environmental living. TC-HHS is looking for a full-time SPW-Office Specialist to join our Central office and be part of a mission-driven team that shows up every day for our community.

This role offers outstanding benefits including hybrid work opportunities generous paid vacation and sick leave comprehensive health dental and vision insurance access to a free health clinic for you and your dependents a robust retirement plan and much more.

Youll join a highly motivated collaborative and supportive team that values connection professionalism and a shared sense of purpose. Our work is rooted in excellent customer service ethical practice and effective advocacy for the individuals and families we serve. Just as importantly we take care of one another; celebrating wins supporting each other through challenges and maintaining a workplace that is both compassionate and human.

Were looking for team-oriented community-engaged professionals who bring empathy creativity integrity and a sense of humor to their work. If youre passionate about social justice enjoy meaningful collaboration and want to do work that matters alongside people who care wed love to hear from you.

This is a Special Project Worker (SPW) with an ending date of September 30 2026 with/without the possibility of renewal.

Job Summary:

Under moderate supervision performs moderately complex clerical and administrative support tasks involving some independent judgment. Performs a variety of administrative technical or analytical work of a specialized nature in furtherance of department mission. Performs research and analysis. Performs general office functions. Provides direction and information to the public on department and County procedures regulations and policies. Maintains document file and record retrieval systems.

This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience specialized knowledge and responsibility.

• Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs research and analysis in furtherance of program and department goals. Gathers information and statistical data. Creates databases and generates reports using spreadsheets databases and word processing and presentation software.
• Performs general office functions. Writes and prepares correspondence. Performs and conducts research and interpretation of data. Proofs documents and performs quality control reviews. Opens and distributes incoming mail prepares mail outs and maintains mailing lists. Maintains office schedules and appointments. Makes copies does filing and sends faxes. Performs data entry on a regular basis. Schedules meetings conferences and facilities. May assist with department personnel functions. Performs general office activities such as ensuring facility availability opening and closing doors assisting in administrative staff support. Participates in complex/technical administrative projects with staff as directed. Assists with specialized or difficult work activities of subordinates or other staff members such as mileage and travel/training requests and submittals. Responds to technical administrative questions and ensures necessary follow-up.
• Performs receptionist duties answers telephone directs calls office errands and takes and relays accurate messages. Logs phone calls and visitors. Greets and receives the public. Answers general questions about the department its functions and activities and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons departments or agencies.
• Provides direction and information to the public on department and County procedures regulations and policies. Records transactions and maintains manual and computerized journal entries. Processes financial reports including receipts claims and disbursements. Receives posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
• Maintains effective document file and record retrieval systems. Maintains accountability for paper and electronic files. Creates compiles retrieves and disseminates information using computer and paper files. May be responsible for record storage. May maintain records and files for microfilming. May be responsible for scanning documents and managing indexed files. May serve as timekeeper.
• May translate for Spanish speaking clients. Serves as a notary public. Orders and purchases office supplies.
• Performs other job-related duties as assigned.

Education and Experience:
High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience including the operation of computer equipment to include word processing spreadsheets databases and a variety of software packages;

OR

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge skills and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses Registrations Certifications or Special Requirements:
None required.

Knowledge Skills and Abilities:

Knowledge of:

• Modern office/clerical practices procedures and methods.
• Policies practices procedures and terminology of assigned function.
• File management and techniques.
• Principles and procedures of record keeping.
• Customer service etiquette.
• Computer equipment to include word processing spreadsheets databases and a variety of software packages.
• Business English spelling and arithmetic letter writing grammar and punctuation and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

• Conducting research and presenting information.
• Processing financial reports including receipts claims disbursements travel purchasing and mileage submittals.
• Performing cashier duties such as receiving cash issuing and posting receipts for fee payments or other charges.
• Operating a variety of modern office equipment including a computer.
• Both verbal and written communication.

• Compile data and write clear and comprehensive reports.
• Understand and carry out verbal and written directions.
• Perform multitasking.
• Create effective filing systems and retrieve and disseminate information.
• Establish and maintain effective working relationships with departmental clientele representatives of outside agencies other County employees and officials and the general public.

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally visual acuity speech and hearing hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting client/customer contact standing walking vision to monitor repetitive motion stooping/kneeling squatting bending and reaching to perform the essential functions.

Travis County employees play an important role in business continuity. As such employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Monday-Friday8am-5pm

Department: Health & Human Services

Location: 5325 Airport Blvd Austin TX 78751

Criminal Driving Education and EmploymentBackground Checks Required.

For updates or questions on this position contact: Brian Stacy at .