Office Services Specialist

Job Title: Office Services Specialist
Location: Denver CO (Onsite)
Duration: 02 Months Contract (Temp to Perm)
M-F (8:00 AM - 5:00 PM)

Overview

• Manage daily Office Services operations for a small to medium-sized site and supervise one on-site employee.

• Oversee copy mail fax hospitality reception imaging courier and managed print services.

• Serve as the primary client contact maintain strong customer relationships and ensure services meet contractual and service-level requirements.

• Coordinate daily workflow staffing service quality reporting and business reviews.

• Create a professional customer-focused environment and support continuous process improvement.

Responsibilities

• Lead train coach cross-train and evaluate direct reports while supporting career development and performance management.

• Prioritize competing responsibilities and communicate team goals and expectations effectively.

• Ensure appropriate staffing by matching employee skills and resources with operational demands.

• Monitor service quality compliance audits deadlines and Service Level Agreements.

• Maintain regular communication with the client and address service issues process gaps and scope changes.

• Identify opportunities to improve business processes while maintaining financial and contractual requirements.

• Support customer presentations reporting business reviews and other site-required documentation.

• Resolve issues related to pricing orders and invoicing in coordination with sales.

• Apply effective service management tools and processes to improve operational quality.

• Demonstrate knowledge of products services and technology to identify appropriate solutions.

• Motivate employees and recognize achievements while maintaining a positive work culture.

• Perform other duties as assigned.

Requirements

• High school diploma or GED required.

• 35 years of related work experience preferably in B2B technical professional services or hospitality environments.

• At least 2 years of previous management or team supervision experience strongly preferred.

• 35 years of customer-facing experience required.

• Strong knowledge and understanding of technology and Microsoft Office 360.

• Excellent professional written and verbal communication skills.

• Strong customer service problem-solving presentation and technical aptitude.

• Ability to manage multiple priorities and work independently with minimal oversight.

• Professional and highly organized with a strong customer-focused approach.

• Ability to build and maintain strong client relationships.

• Ability to regularly walk throughout the office and stand bend reach stretch or move materials as needed.

• Ability to lift and carry packages supplies and other materials weighing up to 50 lbs.

• Business casual/professional attire required for a law-office environment.

• No driving required.

• Interview process includes virtual and in-person meetings.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identify national origin veteran or disability status.