Office Services Associate 8AM – 5PM

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

Job Summary:

Handles daily mail operations including receiving sorting and distributing incoming mail and packages as well as collecting and processing outbound mail and courier shipments. Maintains accurate logs performs data entry manages mailroom inventory and delivers supplies as needed. Ensures confidentiality follows postal regulations and provides reliable customer service. Requires strong communication skills attention to detail the ability to multitask proficiency in MS Office and the physical ability to lift up to 50 lbs with prior mailroom or carrier experience preferred.

Essential Job Responsibilities:

Mailroom & Package Handling
* Receive sort and distribute all incoming mail packages and small freight according to established routing procedures.
* Log all accountable packages into the tracking system ensuring complete chainofcustody documentation from receipt to final delivery.
* Deliver mail and packages to designated departments secure areas and individual recipients with accuracy and timeliness.
* Assist with outbound mail preparation including postage application carrier selection and proper packaging.
Shipping & Receiving Support
* Support daily dock operations by receiving inbound shipments verifying packing slips and notifying departments of deliveries.
* Prepare outbound shipments ensuring correct labeling documentation and carrier pickup coordination.
* Communicate with carriers (UPS FedEx USPS) regarding pickups delivery issues or special handling needs.
* Supply Distribution & Inventory Assistance
* Replenish office supplies medical supplies and consumables to designated areas based on par levels or client requests.
* Maintain supply closets and distribution points in a clean organized and properly labeled condition.
* Assist with inventory counts cycle checks and restocking activities as directed by the Site Supervisor.
Customer Service & Client Interaction
* Provide courteous professional assistance to client staff regarding package status mail inquiries and supply needs.
* Respond promptly to service requests delivery questions and tracking inquiries.
* Escalate unresolved issues or exceptions to the Site Supervisor.
Facility Standards & Safety
* Maintain cleanliness and organization in the mailroom dock and supply areas including equipment shelving and workstations.
* Follow all safety guidelines for material handling dock operations and medicalsupply environments.
* Report safety hazards incidents or equipment issues to the Site Supervisor immediately.
Operational Support
* Follow all SOPs client policies and workflow instructions provided by the Site Supervisor.
* Assist with daily volume logs tracking reports and documentation as needed.
* Support special projects surge periods and operational adjustments directed by the Site Supervisor.
Other Duties
* Perform additional tasks as assigned to support mailroom shipping/receiving and supplydistribution operations.

Requirements:

Education
* High school diploma or GED required.
* Additional vocational or technical coursework in logistics office administration or warehouse operations is helpful but not required.
Experience
* Two (2) years of experience in mailroom operations shipping/receiving office services or general facilities support.
* Experience with package handling delivery routing or supply distribution preferred.
* Prior work in a medical pharmaceutical or regulated environment is a plus but not mandatory.
Technical & Operational Skills
* Basic understanding of mailroom workflows package logging and chainofcustody procedures.
* Familiarity with carriers such as UPS FedEx and USPS. Ability to use handheld scanners tracking software and basic inventory tools.
* Comfortable with Microsoft Outlook Excel and other standard office applications.
Customer Service & Communication Skills
* Strong customerservice orientation with the ability to interact professionally with client staff.
* Clear verbal communication skills for deliveries inquiries and issue escalation.
* Ability to follow instructions ask clarifying questions and maintain accuracy in fastpaced environments.
Physical & Safety Requirements
* Ability to lift and move packages up to 50 lbs.
* Ability to stand walk and perform physical tasks for extended periods.
* Awareness of basic safety practices for material handling and medicalsupply environments.
Other Requirements
* Reliable attendance and punctuality.
* Ability to pass TMG background checks required by the client.
* Professional appearance and adherence to client dresscode standards.

Required Experience:

IC