Office People Operations Coordinator

People Operations Coordinator IPosition OverviewThe People Operations Coordinator I supports the day-to-day people operations function at their location on a part-time basis ensuring accurate timely and compliant execution of processes across the team member lifecycle including onboarding employee records scheduling and timekeeping accuracy and audit-ready People Operations Coordinator I operates through direct execution of established processes escalating policy questions discrepancies and non-routine employee matters to site leadership rather than resolving them independently. This role does not hold independent resolution authority; all discrepancies and policy questions route to site Experience Engagement & RetentionThis role supports the on-site employee experience under the direction of site leadership executing engagement activities rather than designing them the on-site employee experience from hire to exit helping create a culture where team members feel welcomed and valuedHelp execute HQ-led initiatives and support local engagement activities recognition programs team events experience improvements under the direction of leadershipServe as the first point of contact for day-to-day questions on EAP leave and benefit programs directing team members to the correct resourceReinforce 452 Hospitality principles within the teamRecruiting & Talent AttractionThis role supports the recruiting cycle for hourly roles by executing established sourcing and coordination the recruiting cycle for hourly roles postings pipeline management screening interview coordination working with site leaders on staffing needsBuild and maintain relationships with schools workforce organizations and community partners to sustain a candidate pipeline including job fairs and hiring eventsEnsure job postings follow employment law and internal standards and track recruiting metrics and hiring event outcomesOnboarding & New Hire CoordinationThis role executes assigned onboarding tasks completion at the site following SSA HQ and client guidelines for documentation and assigned onboarding coordination tasks and start-date readiness for every new team member as directed in alignment with SSA HQ and client guidelinesComplete new hire documentation accurately and on time including state-specific required forms and training recordsCoordinate uniforms name badges and site access credentials ahead of each start dateDoes not hold audit or compliance-metric accountability for onboarding; flags incomplete tasks to assigned site leadership for proper Timekeeping & ComplianceThis role administers timekeeping and training tracking including escalating unresolved issues and non-routine compliance questions to site as an on-site contact for timeclock functionality performing initial troubleshooting and escalating hardware issues that require IT or facilities support (does not independently resolve routine hardware/access issues beyond initial troubleshooting).Complete timekeeping approvals and ensure employee time records are accurate and submitted within required payroll deadlinesHelp department managers track attendance trends absences tardiness and missing punches flagging discrepancies for manager follow-up per established processesCoordinate site-level training for new hires and frontline team members on policies workplace expectations and day-to-day practicesTrack completion of required training and maintain training records to company standardSupport employee separations by completing required documentation for a compliant offboarding processSupport site-level recordkeeping and SSAfety documentation standards partnering with Payroll HR and HQ to prepare for auditsTeam Leadership & DevelopmentThis role has no direct reports contributing to team culture through day-to-day example and communication rather than formal by example modeling accountability professionalism and a strong work ethic for the teamCommunicate openly and treat team members with respect building trust and a positive day-to-day environmentSupport process execution and help maintain efficiency consistency and responsiveness across the locationThis is not an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this position. The People Department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments).Education & Experience13 years of experience in HR support onboarding coordination recruiting administration or a related administrative roleStrong organizational skills attention to detail and ability to manage multiple tasks and deadlines simultaneouslyStrong communication and customer service skills especially with new hires managers and internal partnersExperience supporting onboarding or orientation programs for hourly frontline or seasonal employees preferredFamiliarity with pre-employment documentation new hire records and onboarding compliance requirements such as I-9s preferredAll educational backgrounds accepted; equivalent combination of education and administrative experience consideredBilingual skills if relevant to workforce population a plusPosition RequirementsMust be 18 years of age or olderPart-time schedule; hours vary by site staffing needsPhysical ability to stand and walk for extended periods and to move and handle boxes up to 35 lbs as necessaryAbility to work varied hours including some evenings weekends or holidays as business requiresWork EnvironmentThe People Operations Coordinator I works on-site in an active hospitality environment on a part-time basis splitting time between administrative desk work and in-person coordination with new hires managers and team members across the site. At locations without a People Operations Manager this role operates under the direct guidance of the General Manager and where staffed the People Operations Supervisor (or equivalent) supporting the on-site people operations function without primary-presence & BenefitsPart-Time Non-Benefit EligibleEligible for overtime -Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts at applicable in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Tuition Discount through Partnership to 8 hours of Bereavement LeaveHoliday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F Souvenir Cinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.