Office Manager

The Office Manager performs the administrative functions of scheduling/coordinating client appointments and providing quality customer service. This position is responsible for the oversight and supervision of the front desk staff.

The Office Manager verifies eligibility and benefit packages and obtains co-pay co-insurance and deductible information for all patients receiving behavioral health services at COPE; assists patients with financial screenings and with obtaining/retaining health insurance benefits; for non-RHBA patients processes referrals and prior authorizations for services in a timely manner corresponds with patients who owe money to COPE for rendered services and contacts patients who missed an appointment or did not make a follow-up appointment to schedule

Minimum Qualifications:

• High school diploma or GED plus one (1) year full-time experience in an integrated medical and behavioral health clinic managing the front desk supervising medical assistants and verifying insurance benefits.

Excellent Benefits Include:

• Health Dental and Vision Insurance
• Life Insurance
• Short and Long Term Disability Insurance
• 403b Retirement Plan
• Employee Assistance Program
• Flexible Spending Accounts
• Supplemental Insurance
• Employee Wellness Program
• 11 paid holidays
• Generous PTO accrual rate
• Earned Paid Sick Time

Additional Requirements:

Must be 21 years of age (automobile insurance requirement) and possess a valid AZ drivers license with a clean or acceptable driving record. An unacceptable driving record includes (but is not limited to) the following:

• more than two 2 moving violations in the last three 3 years or;
• more than one 1 at-fault accident within the last three 3 years or;
• any major violation (i.e. DUI Careless/Reckless Driving Drag Racing Hit and Run) within the last three 3 years.

Other driving related violations may be considered unacceptable. At time of job offer submission of 36 month (three year) driving record from DMV will be required. These standards must be maintained throughout employment and up-to-date driving records are reviewed regularly for current employees.

Applicants must be able to pass a pre-employment drug screen and background check.

This is a Safety Sensitive Position.Pursuant to the AZ Drug Testing of Employees Act ARS 23-493 COPE Community Services Inc. has determined this is a safety sensitive position. Because this is a safety sensitive position and in accordance with its Drug- and Alcohol-Free Workplace policy COPE reserves the right to exclude or remove a person from this position if COPE believes in good faith that the employees current use of any drug legal prescribed by a physician or otherwise if the drug could cause an impairment or otherwise decrease or lessen the employees job performance or ability to perform the job duties. Employees are obligated to inform COPE of any current drug use that could impair or otherwise decrease or lessen the employees job performance or ability to perform the job duties.

COPE IS AN EQUAL OPPORTUNITY EMPLOYERWe do not discriminate in hiring or in any other term condition or privilege of employment with regards to race color national origin age ancestry religion disability sex gender gender identity sexual orientation marital status familial status or any status protected by law or regulation. It is our intention that all qualified applicants and employees be given equal opportunity and that hiring and other employment-related decisions are based on job-related factors.

Thank you for considering COPE as an employer!