Office Learning & Development Manager

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

Work location: Remote in US

The Office Learning & Development Managers primary responsibility is managing all product training and learning strategies associated with the Office portfolio. This individual will work closely with members of the Office team (Sales Marketing and Medical Affairs etc.) and cross functionally throughout the CooperSurgical organization to develop and implement learning initiatives in support of strategic objectives and business needs. This position will be accountable for developing executing and measuring the effectiveness of all training initiatives for both new hires and tenured sales representatives.

• Manage design and deliver learning curriculum for all new hires and existing customer-facing colleagues with a focus on elevating understanding of product knowledge selling skills and market dynamics.
• Develop implement and facilitate effective learning programs to ensure both new and existing customer-facing colleagues are properly trained on clinical data promotional messaging marketing business acumen selling skills and account management.
• Serves as the SME to develop high quality training content in collaboration with internal teams or through management of external vendors within the set budget and on time.
• Participate and lead strategic projects designed to meet the needs of the field sales team. These projects include continuous collaboration with all relevant support departments: Marketing Clinical Regulatory IT Sales Operations Commercial Analytics etc. and include but are not limited to new product launches new marketing directives new indication launches new positioning directives etc.
• Partner with the commercial team and all key business functions (Sales Marketing Market Access Clinical Medical HR Legal Regulatory Compliance etc.) to ensure cross-functional input is integrated into training program content and delivery.
• Create a comprehensive home study (asynchronous) and live classroom (synchronous) environment for all new hires and existing customer-facing colleagues that will prepare them to apply foundational knowledge during live training.
• Analyze design develop implement and evaluate (ADDIE) learning for all phases of CooperCollege including requirements for product certification (if applicable) as well as for continuing education of experienced customer-facing colleagues during national and regional sales meetings.
• Submit all training materials in Veeva for approval to use with target audience. Update learning materials as needed prior to expiration dates.
• Work closely with marketing team members to ensure a thorough understanding of products in the marketplace and to develop learning to support tactical implementation of marketing strategies.
• Work closely with the sales leadership team members to align on and support achievement of sales target and growth over prior year for BU through ensuring a thorough understanding of products in the marketplace and to develop learning to support tactical implementation of sales strategies.
• Lead and train the Certified Regional Trainer (CRT) Team on training initiatives pertaining to new hire training and ongoing field training. This includes monthly CRT meetings and train-the-trainer sessions for new hire class.
• Establish learning objectives and develops criteria for evaluating the effectiveness of training activities. Make modifications as necessary to ensure the training meets the educational goal.
• Support International training as needed.
• Execution of MBOs aligned to business case and yearly objectives.

Experience & Education

Required

• BA/BS degree
• Minimum 3-5 years of relevant experience in learning and development medical or pharmaceutical sales with a background in womens health and buy & bill products
• Proven understanding of selling skills adult learning principles and disease state knowledge
• Ability to learn new disease states and product knowledge quickly.
• The ability and willingness to travel domestically up to 50%; some nights weekends and overnight travel may be required. Occasional international travel may also be required.
• Proficient in Microsoft Suite and Adobe Acrobat; Expertise in MS PowerPoint and Excel
• Strong communication skills both live and in virtual setting. Excellent verbal and writing skills.
• Strong platform/presentation/facilitation skills are required.
• Must be able to perform all essential functions of the position with or without reasonable accommodation.

Preferred

• Experience as a field or certified regional trainer a plus

• Previous experience as full-time learning and development manager with project management including eLearning development applied learning and technology designing developing and implementing technology training and eLearning programs.

• Demonstrated consistent success as a medical device or pharmaceutical Sales Representative

• Fundamental knowledge of adult learning principles and facilitation experience preferred.

• Strong understanding of sales representative role and how it aligns to patient-centric selling and product promotion.

• Strong project management experience to set and manage priorities resources goals and initiatives.

• Customer or Stakeholder management experience working collaboratively and ambiguously to achieve alignment and impact with a broader audience in mind

Working Conditions

• This role is remote. The Office Learning & Development Manager should have a designated space to use as an office.

• Travel could be up to 50%. Work environment can include but not limited to Corporate / Regional Offices Conferences Hospitals training centers and attendance to all sales meetings.

• Must be able to lift 70 lbs of equipment or models.

• Must be able to stand for 4-hour presentations sit and bend knees for product demonstrations.

Skills & Competencies

Preferred Skills/Qualifications

• Proven understanding of the medical device arena with a concentration in Womens Healthcare and/or buy & bill products
• Fundamental knowledge of adult learning principles and facilitation preferred.
• Strong understanding of sales representative role and how it aligns to patient-centric selling and product promotion.
• Strong project management experience to set and manage priorities resources goals and initiatives.
• Excellent verbal and written communication skills including virtual and live settings.
• Proven ability to establish working relationships at all levels of clinical/technical/marketing teams both internally and externally.

Other Skills/Competencies

• Strong interpersonal and influencing skills as demonstrated by an ability to work well with internal departments and external customers on a variety of projects.
• Project management skills.
• Decision making and solution orientation
• Excellent Planning and Organizational skills.
• Strong Presentation skills in person or virtual
• Critical thinking
• Manages without authority.
• Manages collaboration across a matrix organization.
• Ability to work self-directed independently as well as to collaborate on key issues.

Our Benefits:

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atto learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation the starting base payfor this role is between$125000.00 - $150000.00 annually. Theactual base payincludes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.