Office Lead, Student Disability Services (Onsite)

The Opportunity

Student Disability Services (SDS) isseekingan experienced and highly organizedOfficeLeadto serve as the operational hub of our office. As the face of SDS and a trusted resource for students families faculty and staff you will play a critical role in ensuring our services are responsive compliant accessible and student-centered.

SDS partners with students faculty and staff across Cornell to createan equitableand accessible educational experience for students with disabilities. This position supports a high-volume fast-paced office that serves more than 6000 students and collaborates with campus partners across the university.

If you are a process-minded administrator who excels at managing multiple priorities building structure supporting teams and delivering exceptional customer service we encourage you to apply.

Responsibilities

• Serve as the primary point of contact for students families faculty staff and external partnersmaintaininga welcoming professional and student-focused office environment

• Manage a high-volume communication environment: responding to inquiriesregardingdisability services accommodation processes and office procedures while ensuring compliance with established guidelines.

• Help students and campus partners navigate inquiries ensuring we provideaccurateand consistent information each time

• Exercise sound judgment when determiningappropriate escalationpathways for complex situations

• Partner with SDS leadership to improve processes reduce administrative burden and increase operational efficiency

• Create and manage tracking tools calendars templates and documentation (SOPs) that support department-wide operations.

• Design and implement a structured student employee program including the onboarding processes expectations procedures student schedule and timecard management and training materials.

• Recruit train supervise and mentor student employees delegating responsibilities effectively to students while providing ongoing coaching and support.

• Participate in professional development opportunities focused on accessibility disability services inclusion and higher education best practices.

Pleasenote:Submission of both a cover letter and resume isfor consideration for this position.

About the Unit

Student Disability Services (SDS) works in partnership with Cornell faculty staff and students to ensure that all aspects of student life are accessibleequitable and inclusive of individuals with disabilities. SDS establishes and disseminates criteria for disability services meets with students to discuss access needs receives and stores confidential disability documentation to support a students eligibility for disability services and accommodations collaborates with faculty and staff regarding essential course and/or program requirements and appropriate reasonable accommodations. SDS provides campus leadership of diversity efforts that promote disability equity and inclusion.

What We Need

• Associates degree and 2 to 4 years relevant experience or equivalent combination

• Experience coordinating multiple priorities whilemaintainingaccuracy professionalism and attention to detail

• Excellent verbal and written communication skills strong interpersonal skills and the ability to build relationships with a wide variety of individuals from various socioeconomic backgrounds

• Ability to learn new software systems quickly; High level skill with Microsoft Office software such as Word Excel PowerPoint Outlook and Bookings

• Superb organizational skills with the ability to prioritize work and managenumeroustasks at a time; adjusting to changing time demands whilemaintaininghigh productivity accuracy and tact

• Strong sensitivity judgment independentdecision-makingand problem-solving including a heightened appreciation for confidentiality

• Ability to work with and represent the department professionally and ethically with tact diplomacy and advocacy while creating a high quality and respectful work environment

If you have all those thingsgreat! We have a few more things that we would prefer you to have butitsok if youdont.

• Bachelors degree or other formal 4-year training in disability studies or a related field.

• Experience working with a college-age population and in a university setting.

• Experience working with individuals with disabilities.

• Knowledge of Cornell systems and programs.

• Knowledge of requirements for retention and confidentiality of disability and educational records.

Rewards and Benefits

• Due to the student-facing nature of the position regular onsite presence is. The team works collaboratively to provideflexibilitywhen possible particularly during semester breaks and periods of reduced campus activity.

Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability:

• Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits:Understand Your Benefits Working at Cornell.

• Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility forobservingfaiths andtraditionswe also offer twoadditionalfloating holidays. Learn more about our generous leave provisions:Holiday and Accrued Time Off Working at Cornell

• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits:Education Benefits Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards Working at Cornell.

Visa sponsorship is not available for this position.