Office Assistant Switchboard Operator

GENERAL DESCRIPTION:

This position operates a centralized telephone system for the Wyoming State Hospital and maintains a radio dispatch center for the security department. Informs clinical or administrative staff of any concerns or access to areas of the hospital. Responsible for monitoring fire alarms high water alarms amber alarms panic button alarms and emergency calls.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health dental and vision insurance

• Paid vacation sick leave FMLA and holidays

• Retirement - Pension and 457B plans that help you build a secure future

• Flexible schedules and work-life balance options

• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information.

Want to see the full value of your compensation beyond salary

Located in Evanston Wyoming a charming Rocky Mountain community youll enjoy proximity to world-class recreation including the renowned ski slopes of Park City Utah just 45 minutes away. Evanston offers abundant outdoor activities such as hiking camping fishing biking snowmobiling and cross-country skiing.

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Provides customer service as they are often the first point of contact for our agency and sign in all visitors per the visitation policy.
• Operate a centralized multi-line phone system answering and transferring calls. Take messages and maintain a log of calls.
• Maintain a current listing of employees and their telephone extension numbers.
• Dispatch the security department via radio base station and keep a running log of all radio communication.
• Monitor the hospital-wide panic button system and alarm panel consisting of fire amber and high-water alarms.
• Take emergency calls such as medical emergencies safety teams and fire calls.
• Communicate with all emergency personnel.
• Complete various forms and documents for the security department as directed by the manager.
• Update a patient directory for the hospital in compliance with HIPAA standards.

PREFERENCES:

Preference may be given to applicants with one or more years of experience in secretarial or administrative assistant work.

KNOWLEDGE:

• Knowledge of office procedures filing alphabetizing and computer skills.
• Knowledge of two-way radio alarm panels and multi-line phone systems.
• Knowledge of spreadsheet and email programs.
• Knowledge of reviewing and editing documents for accuracy and completeness.
• Knowledge of methods used to tactfully deal with the public.
• Knowledge of telephone etiquette coordinating telephone and visitor traffic and communicating in a professional manner with others.
• Knowledge of agency policies and procedures.

Experience:
0-2 years of progressive work experience (typically in Business Office Communications)

OR

Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business Office Communications)

Certificates Licenses Registrations:
None

PHYSICAL WORKING CONDITIONS:

• Typically the employee may sit comfortably for extended periods to perform the work; however there may be some walking standing bending carrying light items etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt
• A background check including fingerprinting will be completed through the Wyoming Division of Criminal Investigation the Wyoming Department of Family Services and the F.B.I. for every successful applicant.
• Pre-employment drug and alcohol testing will be conducted on safety-sensitive positions. Drug testing will be completed on any position if reasonable suspicion exists.
• The Wyoming State Hospital uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States.
• The Wyoming Department of Health offers an excellent benefits package including medical/dental/life/vision insurance paid vacation and sick leave paid holidays a state retirement plan a deferred compensation program and longevity pay.

Clickhereto view the State of Wyoming Total Compensation Calculator.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.