Occupancy Specialist

About Us

Harborlight Homes is a nonprofit community development and property management organization providing service-enriched affordable housing throughout the North Shore of Massachusetts. We create and preserve affordable inclusive service-enriched homes because we believe everyone deserves a home.

About the Role

The Occupancy Specialist plays a key role in supporting the day-to-day occupancy and compliance needs of our affordable housing portfolio. While our portfolio includes more than 26 properties this position will typically support approximately 34 properties at a time with a focus on completing certifications recertifications and other occupancy-related work.

This is a traditional Monday through Friday position. Rather than traveling between multiple properties each day the Occupancy Specialist will generally be based on one primary property for several months at a time depending on where support is most needed. Once work at that location is brought up to date the position may transition to another property or group of properties within the portfolio.

The role provides broad exposure to affordable housing operations compliance leasing and resident relations and is a great opportunity for someone looking to continue growing their career in property management. As the role evolves there may be an opportunity to take on expanded responsibilities and grow into a Property Manager position.

What Youll Do

Leasing & Occupancy:

• Process applications certifications and recertifications for new and existing residents in accordance with HUD LIHTC and other affordable housing program requirements.
• Maintain accurate resident files and waiting lists ensuring compliance with all regulatory agreements.
• Coordinate move-in and move-out procedures including unit inspections and documentation.

Compliance & Reporting:

• Ensure all occupancy activities comply with federal state and local regulations.
• Prepare and submit required reports and documentation for program compliance.
• Support audits and respond to compliance reviews as needed.

Tenant Relations:

• Foster positive relationships with residents addressing questions and concerns promptly and professionally.
• Support the organizations mission of providing equitable and inclusive housing opportunities.

Administrative Support:

• Assist with property management software and maintain accurate records.
• Collaborate with property management and maintenance teams to ensure smooth operations across all properties.

How Youll Thrive

Youll be successful here if you enjoy helping people while keeping the details organized behind the scenes. You bring a strong attention to detail a service-oriented mindset and the ability to navigate compliance requirements with confidence. Youre approachable with residents dependable with documentation and deadlines and excited to work collaboratively toward our mission of providing equitable and inclusive housing opportunities.

Required Experience and Qualifications

• Bachelors degree in business real estate or a related field preferred or equivalent experience.
• 2 years of experience in property management affordable housing or real estate administration (experience with HUD/LIHTC programs strongly preferred).
• Certified Occupancy Specialist (COS) credential required within six months of employment start.
• Strong organizational communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and property management software (RealPage)
• Knowledge of local and state landlord-tenant laws and affordable housing regulations.

Why Harborlight Homes

At Harborlight Homes youll join a collaborative mission-driven team committed to expanding access to quality affordable you are passionate about affordable housing enjoy building relationships and want to be part of an organization dedicated to creating thriving communities wed love to hear from you.

Harborlight Homes is an Equal Opportunity Employer. We value and embrace diverse skills perspectives and ideas. All qualified applicants will receive consideration for employment without regard to race color religion creed national origin sex age gender identity or expression disability sexual orientation veteran or military status genetic information or any other status protected by applicable law.