NPI Operations Program Manager, WW Sales

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no end to what we can WW Channel Strategy u0026 Operations (CSO) NPI team is looking for a strategic operations lead to drive planning partner engagement and deployment of merchandising elements across our global this role you will operate at the intersection of Apples launch strategy and partner execution where success depends on your ability to influence outcomes you dont fully control. You will own the operational relationship with key retail partners and regional teams collaborating to develop solutions that meet Apples standards within partner-owned environments. This requires a blend of operational rigor creative problem-solving and the ability to build trust with stakeholders who have competing priorities.n

As the NPI Strategic Partner Operations Program Manager you are responsible for ensuring that merchandising elements across the global channel are planned coordinated and deployed to support Apples product launches. Unlike Apple developed programs where Apple dictates specifications this role requires you to influence partner decisions co-develop solutions with external vendors and suppliers and drive alignment across organizations that operate independently. You own the outcome without owning every input which demands strong judgment relationship depth and the ability to navigate ambiguity with confidence.

Strategic Partner Engagement: Own and manage the end-to-end relationship with key retail partners for NPI activities. Serve as Apples primary operational point of contact influencing partner decisions and driving alignment toward shared launch objectives. Build the credibility required to shape outcomes in environments where Apple does not have direct Development: Collaborate with Apple Channel Security teams and suppliers to develop non-branded merchandising solutions that meet Apples quality and experience standards. Translate launch requirements into actionable briefs evaluate vendor proposals and influence development to achieve the right outcome within partner u0026 Planning: Develop and maintain demand forecasts for NPI merchandising elements. Partner with WW CSO Planning teams to align supply plans with channel demand and launch timing accounting for variability in partner readiness and decision-making Execution: Oversee the global logistics flow of NPI assets from vendor production through regional distribution to partner locations. Manage inventory movement across multiple fulfillment paths ensuring in-store dates are met despite dependencies on external u0026 3PL Management: Drive performance and accountability with logistics providers suppliers and fulfillment vendors. Own vendor capacity planning budget management and quality standards for production and distribution Without Authority: Navigate complex matrixed relationships where Apples preferences must be balanced against partner priorities vendor capabilities and market-level constraints. Build consensus and drive action through persuasion data and trust rather than directive Management: Proactively identify risks across the NPI supply chain (partner readiness gaps vendor capacity design iteration delays) and develop mitigation strategies to protect the launch timeline. Provide clear timely readiness updates to -Driven Decision Making: Use data to prioritize investment assess partner and vendor performance and build business justification for proposed solutions. Turn complex operational information into clear recommendations that influence internal and external Improvement: Analyze end-to-end performance after each NPI cycle. Identify inefficiencies and design scalable repeatable processes that reduce ambiguity and improve outcomes across future launches.n

5 years of experience in Supply Chain Management Operations Logistics NPI Program Management or Partner/Account ability to own and manage external partner or client relationships independently with minimal oversight in environments where you influence rather than collaborating with external vendors or suppliers to develop physical solutions products or programs from concept through analytical skills with the ability to build forecasts model distribution plans and manage allocations. Mastery of Excel managing planning and deployment across a global or multi-regional network working with OEMs 3PLs or fulfillment project management skills with a track record of driving cross-functional alignment toward launch ability to operate autonomously in ambiguous environments making sound decisions when information is incomplete stakeholders are misaligned or timelines are degree in Supply Chain Operations Business or related field.n

8 years of experience in the above in retail merchandising channel sales operations or partner-facing roles where influence and relationship management were as critical as operational to influence cross-functional stakeholders across a matrixed organization without direct communication and presentation skills with the ability to synthesize complex operational data into clear narratives for leadership partners and building or improving processes from the ground up in spaces where no established playbook or advanced degree is a plus.n