NOC Technician Tier 1

At Net Friends our aim is to deliver an amazing seamless experience to our customers and we do this by hiring great people who are friendly energetic and passionate about their work; this enables our clients to receive the best in technological consultation and implementation and most importantly customer service. We constantly strive to preserve and improve our existing company culture which allows our team members to have an enviable work/life balance. Join us!

ROLE AND LOCATION

Youll serve as an integral member of our Operations team to support customers in and around the Raleigh-Durham metro area. This role is based out of our headquarters in Durham NC. Travel to customer locations in surrounding counties will be required. This position has an annual salary range of $55000 - $65000.

WHAT YOULL DO

As a Tier 1 NOC Technician youll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:

• Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locations
• Constant monitoring and review of tools and systems under your teams management
• Performing investigation into alerts notifications and conditions impacting tools or systems under your teams management
• Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as needed
• Assist with hardware deployment projects including staging installation and configuration of equipment
• Support rollout coordination and inventory management to ensure timely deployments
• Maintaining and managing internal tools and systems
• Handling all aspects of customer communications and engagements

WHAT WERE LOOKING FOR

We seek a well-rounded technician who is familiar with networking fundamentals networking hardware common operating systems and Linux environments (preferred). This person should be comfortable with incident/alert handling and have strong troubleshooting documentation and communication skills. Must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments.

EDUCATION AND PREVIOUS EXPERIENCE

• Two-yearIT focused college or program certificate;threeyears related network IT support experience;or equivalent combination of education and experience.

TECHNICAL KNOWLEDGE AND SKILLS

• Fundamental understanding of IT networking principles
• Experience with server racks / datacenter environments
• Comfort using tools to mount equipment in various environments
• Experience withinfrastructure monitoring/alerting tools
• Familiarity with deployment and management of networkingsolutions
• Experience with managing network firmware updates
• Familiarity with one or more of the following: Palo Alto FortiGate Aruba Unifi Meraki Cisco SonicWall

ADDITIONAL PREFERRED QUALIFICATIONS

• A Network equivalent or higher certification(CCNA PCNSA and etc.)
• Proficiency with common Microsoft tools (Azure AD Microsoft Endpoint Manager Windows Autopilot Microsoft 365)
• Experience managing common hypervisors (VMware Hyper-V)
• Linux experience or certifications
• Familiarity with Aruba Networks and Palo Alto Networks equipment/management
• Preferred experience deploying networking hardware
• Network troubleshooting knowledge in switching routing VLANs wireless network management and network security

WHAT YOU BRING TO THE TABLE

• Professional presentation with an approachable personality
• Superior customer support
• Professional spoken and written communication skills including correct usage of punctuation and grammar
• The ability to estimate task duration and accurately track time

SOME FRIENDLY TIPS

Net Friends considers relationship-building skills personal integrity and thoroughly professional conduct to be just as important as technical expertise.

We really pay attention to how you introduce yourself in your cover letter. So put your best foot forward!

WHY SHOULD YOU APPLY

• We are an equal opportunity employer.
• We offer a comprehensive benefit package including three medical options: Base Buy-up and HDHP w/HSA (Base Plan is free for employee-only as is Dental and Vision).
• Company paid Life/AD&D STD and LTD.
• 401K plan with Match plus generous paid days off sick leave and paid holidays
• Monthly phone and internet stipend.
• We believe in an open collaborate environment that encourages you to learn grow and succeed.
• We believe in work-life balance.
• Youre more than an employee to us youre a net friend!

READY TO BECOME A NET FRIEND

If you think our culture would be a good fit for you apply online today. Wed love to meet you!