NOC Network Support Engineer (Broadband)

NOC Network Support Engineer (Broadband)

• Employer: Inabia Solutions & Consulting Inc.
• Location: Seattle WA onsite five days per week
• Employment Type: W-2 Contract
• Compensation: $60$65 per hour
• Schedule: Standard business hours
• Work Authorization: U.S. Citizen or Green Card (Sponsorship not available for this role)

Inabia Solutions & Consulting Inc. is seeking an experienced NOC Network Support Engineer to support a clients production broadband network and services following service launch.

This hands-on role combines network monitoring incident response and advanced troubleshooting across broadband access aggregation transport routing IP services and customer connectivity. You will identify service-impacting issues isolate faults restore service and drive incidents through resolution. This role will also work closely with NOC personnel network engineering operations service assurance and equipment vendors to maintain network availability and improve service reliability.

Key Responsibilities

Network Monitoring and Service Assurance

Monitor network alarms dashboards logs and telemetry to identify outages service degradation and performance issues.

Validate alerts assess customer impact prioritize incidents and initiate the appropriate response.

Correlate customer-reported issues with network events infrastructure faults and recent changes.

Identify recurring alarms monitoring gaps and performance trends; recommend improvements to alerting and operational procedures.

Broadband and Network Troubleshooting

Troubleshoot customer connectivity packet loss latency routing reachability and service performance issues.

Isolate faults across customer-premises equipment access aggregation transport IP and service layers.

Investigate Layer 2 issues involving Ethernet VLANs QinQ ARP MAC learning and STP.

Troubleshoot Layer 3 and IP service issues involving IPv4/IPv6 BGP OSPF/IS-IS VRFs routing policies DHCP DNS NAT/CGNAT and QoS.

Investigate subscriber connectivity issues involving IP address assignment authentication RADIUS/AAA and internet access as applicable to the network architecture.

Use device CLI Wireshark/tcpdump logs interface counters routing tables and telemetry to trace packet flows and identify the fault domain.

Validate recovery through network-path testing service checks and confirmation of customer connectivity.

Incident and Problem Management

Own assigned incidents from initial investigation through service restoration and closure.

Maintain accurate tickets documenting impact troubleshooting steps findings actions and resolution.

Provide timely status updates and clear technical handoffs to operational stakeholders and supporting teams.

Engage engineering teams and vendors when needed remaining involved through resolution.

Follow established incident priorities escalation procedures and service-level targets.

Support root-cause analysis and post-incident reviews for recurring or high-impact issues.

Create and maintain troubleshooting procedures runbooks and known-error documentation.

Network Operations and Change Support

Support routers switches broadband access equipment aggregation devices and supporting IP infrastructure.

Collaborate with engineering teams on approved configuration changes software upgrades migrations and service launches.

Perform pre-change and post-change checks investigate unexpected behavior and support approved rollback procedures when necessary.

Work with vendors to resolve hardware software protocol and interoperability issues.

Recommend operational improvements based on production incidents and recurring support needs.

Required Qualifications

Strong hands-on experience supporting and troubleshooting production Layer 2 and Layer 3 networks.

Working knowledge of TCP/IP Ethernet VLANs ARP DHCP DNS IPv4/IPv6 and routing.

Experience troubleshooting BGP and OSPF and/or IS-IS.

Experience with VRFs routing policies NAT/CGNAT QoS and IP service delivery.

Ability to use network device CLI to investigate configurations and operational state.

Experience with packet capture and analysis using Wireshark tcpdump or equivalent tools.

Ability to interpret alarms logs interface statistics routing tables and network telemetry.

Ability to distinguish customer-device issues from access transport routing and application/service issues.

Experience managing production incidents coordinating escalations and documenting technical findings.

Clear communication skills and the ability to work across technical teams during service-impacting incidents.

Availability to work onsite in Seattle WA five days per week during standard business

hours.

Preferred Qualifications

Five or more years of experience in network engineering network operations NOC support or technical support.

Experience supporting large-scale broadband or service-provider networks.

Familiarity with fiber/FTTH GPON/XGS-PON and OLT/ONT troubleshooting.

Experience with BNG/BRAS broadband subscriber management RADIUS/AAA and IPv6 dual-stack services.

Familiarity with MPLS or Segment Routing.

Experience troubleshooting multi-vendor network environments.

Experience with network monitoring observability and service assurance platforms.

Python Ansible or similar scripting and automation experience.

Networking certifications such as CCNA CCNP JNCIA or JNCIP or equivalent practical experience.