NOC Analyst Technician

Please send your updated resume to com or apply online.

Position: NOC Analyst / Technician

Location: Annapolis MD (Onsite)

Duration: 6 Months Contract

Direct Client Need

Hourly pay: $33/hr

Job Summary:

• The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management system monitoring and troubleshooting within a 24/7/365 operational environment.

• This role diagnoses system and network failures resolves routine-to-moderate technical queries and ensures high availability for critical customer services.

• This position operates on the MID Shift (11:00 PM 7:30 AM) and requires working some weekends and holidays.

Responsibilities:

• Network Monitoring & Troubleshooting: Monitor high-availability IP networks messaging systems and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.

• Incident Management: Track update and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.

• NOC Cross-Training: Successfully train and qualify this NOC position within 46 months:

  • Transport: Core-to-edge monitoring of routers switches firewalls and circuits.

  • DataLink: Monitoring of ground stations radios and central processing systems.

  • Applications: Monitoring of central channels facilitating high-volume daily messaging.

• System Optimization: Support network solutions design deployment configuration and maintenance routines; help develop efficiency tools.

• Collaboration & Escalation: Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer

Qualifications :

Qualifications & Skills:

• Technical Skills: Experience troubleshooting Cisco devices and working knowledge of HSRP/BGP routing protocols and TCP/IP networking.

• Operational Knowledge: Solid understanding of ITIL/ITSM concepts and practices.

• Soft Skills: Exceptional customer service sharp attention to detail and efficient multitasking abilities (prioritizing and delegating).

• Tools (Preferred): Familiarity with Remedy Netcool Office 365 and ServiceNow.

Education & Certifications:

• Education / Experience: AA/AS degree (or other 2-year post-high school training) with 12 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.

• Required Certifications: CompTIA Network and Preferred Certifications: Cisco CCNA

Relevant roles:

NOC Engineer  NOC Analyst  Network Operations /Support Specialist NOC Specialist Network Operations Center Analyst  NOC Technician Network Support Network Engineer Network Technician.

Additional Information :

Please send your updated resume to com or apply online.

Remote Work :

No

Employment Type :

Contract